Analista de Sucesso do Cliente Pleno - Top Account - Engajamento

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente Pleno - Top Account - Engajamento based in Brazil.

This role sits at the core of strategic customer relationships, focusing on driving engagement, adoption, and long-term value creation for top-tier accounts. You will act as a trusted advisor to high-value clients, guiding them through their journey and ensuring they achieve measurable success with the platform. The position combines consultative customer success, data-driven decision-making, and strong stakeholder management across executive-level relationships. You will proactively identify risks, mitigate churn, and uncover expansion opportunities that contribute directly to revenue growth. Working in a fast-paced SaaS environment, you will collaborate closely with product, sales, and internal teams to continuously improve the customer experience. This is a highly strategic and relationship-driven role for someone passionate about delivering impact at scale.

• Manage a portfolio of Top Accounts, ensuring strong adoption, engagement, and continuous value generation throughout the customer lifecycle.
• Act as a strategic advisor, diagnosing customer needs and defining tailored success plans aligned with business objectives.
• Build and maintain strong relationships with key stakeholders, including executive-level contacts, ensuring a high-touch and personalized experience.
• Monitor customer health metrics, engagement signals, and product usage data to proactively identify risks and opportunities.
• Drive retention and expansion initiatives by mitigating churn risks and identifying upsell and cross-sell opportunities within the assigned portfolio.
• Collaborate closely with Product, Sales, and internal teams to ensure alignment and deliver the best possible customer experience.
• Translate data insights into actionable strategies that improve customer outcomes and long-term satisfaction.

Requirements

• Solid experience in Customer Success roles, preferably within SaaS or technology-driven environments.
• Proven track record managing strategic or enterprise-level accounts with responsibility for retention and revenue expansion.
• Strong consultative profile with excellent communication and relationship-building skills across diverse stakeholders.
• Ability to analyze customer data and translate insights into structured action plans and strategic recommendations.
• Experience using CRM and Customer Success tools to manage accounts and track performance metrics.
• Strong organizational skills with the ability to manage multiple priorities in dynamic environments.
• Proactive, results-oriented mindset with a strong focus on delivering customer value and business impact.

Benefits

• Competitive compensation package aligned with market standards
• Flexible home office support and remote work model
• Meal allowance and food support benefits
• Comprehensive health and dental insurance
• Home office assistance to support remote productivity
• Day off on your birthday
• Childcare assistance and family support benefits
• Wellness benefits including gym partnerships and mental health support
• Discounts on education, language courses, and learning platforms
• Life insurance coverage
• Additional corporate discounts and partner programs