Application Analyst, Sr

Application Analyst, Sr

Description

Job Title: Technical Analyst

Technology Customer Engagement Portfolio

JOB SUMMARY

As part of the Customer Engagement Portfolio within Southern Company's Technology organization, the Technical Analyst is responsible for managing and supporting feature enhancements and defects, product and platform enhancements, maintenance, and life-cycle management for the Customer Engagement suite of online solution applications. Applications span multiple web, batch, and middleware technologies.

JOB RESPONSIBILITIES

Primary responsibilities include managing every aspect of the product development process from discovery, development, delivery, and support while following agile methodologies and focusing on upholding a high standard of quality. Responsibilities also include assisting team members and vendors with analysis, documentation, and testing of changes to the Customer Engagement environment. The successful candidate will work in a team environment that includes IT team members, management, vendors, and internal customers to identify and develop effective solutions to meet customer and business requirements.

EDUCATION / EXPERIENCE

• B.S. degree preferably in business, IT, engineering, computer science, or another technology-focused field required.

• At least 5 years of experience in working with software-based development teams required.

• Strong technical background and knowledge of life-cycle support of transactional web sites, APIs, SQL queries, Database tools & technologies required.

• Strong analytical, root cause analysis, and problem-solving skills with ability to elicit and efficiently document business rules and research technical issues required.

• Excellent interpersonal skills and strong, proactive communications skills including the ability to communicate complex concepts clearly across different audiences and varying levels required.

• Experience working in a fast paced, highly collaborative environment with cross-disciplinary teams (Quality Analysts, Developers, Architects, and Analysts) and business groups (technical and non-technical) to shepherd products through the SDLC required.

• Experience demonstrating strong planning and organizational skills required.

• Knowledge of current and relevant digital, mobile, and web best practices in design and implementation preferred.

• Skilled at leading software projects of varying sizes and degrees of complexity preferred.

• Experience with Agile methodologies preferred.

• Knowledge of DevOps, Containers, Cloud, Application Scaling preferred.

• Knowledge of infrastructure and servers preferred.

• Working knowledge of utility operating company business unit rules and processes preferred

• Experience with Oracle database is preferred.

RESPONSIBILITIES / COMPETENCIES

• Support all functional areas and teams across all Customer Engagement which includes researching and evaluating the work generated by the agile scrum delivery teams.

• Assist Product Owners, Developers and Quality Assurance Analysts to define and instrument success criteria that is measured via qualitative and quantitative feedback and identify growth opportunities for the assigned functional area.

• Assist teams to ensure life-cycle support for product's platforms - Servers, Databases, Application Framework upgrades, retirement, replacement, etc.

• Provide a technical scope and impact analysis for agile teams.

• Proactively gather feedback or responses from end users to continue improving systems effectively.

• Must be able to build and effectively manage personal relationships within a large IT organization, various vendors, and business stakeholders.

• Effectively meet and communicate with stakeholders to understand and meet their requirements.

• Candidate must have strong communication and interpersonal skills and be able to work effectively with internal technology teams.

• Candidate must be able to work in a professional environment with limited direct supervision.

• Obtain deep technical product and business knowledge to act as a subject matter expert to support Product Owners, Developers and Quality Assurance Analysts

• Assist in analyzing initiatives, epics, features, enhancements, and defects.

• Assist in clearly writing stories and success criteria from development and QA perspectives.

• Must be willing to learn new skills across rapidly changing solutions.

• Must be able to document user requirements and develop solutions to meet their business objectives.

• Planning, monitoring, organizing, and overseeing projects.

• Running tests or investigations on all application issues and recommending and providing resolutions

• Providing enhancements to all applications, and providing support to all third-party software tools

• Contribute to the development of standards, policies, and procedures.

• Candidate must be able to manage production support and project related activities simultaneously.

• Provide and assist in both production support, troubleshooting, and issue resolution.

• Methodical approach to solving problems.

• Must value trust, superior performance, and commitment to success.

Other Requirements:

• Occasional night and weekend work may be necessary.

• Occasional travel may be necessary.

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2011441