Applications Consultant

Job Description
Job Title: Senior Application Consultant
Location: US Remote
Hours: Fulltime
Travel: Up to 10%
Who we are:
Aprimo is a pioneer of the marketing resource and digital asset management space, with a continually evolving SaaS solution that pushes the industry forward. But, more than that, Aprimo is dedicated to delivering innovative, helpful, cutting-edge software to help marketing teams efficiently collaborate and execute their strategies.
Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation, and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs.
Named a leader in Digital Asset Management and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities.
We are looking for a Senior Application Consultant who will work as a part of a dynamic team in a rapidly growing organization. While the role is truly one of an individual contributor, a high degree of interaction and teamwork is required to be effective in the role. Consultants within our Concierge Services team operate autonomously with minimal direct supervision, while collaborating with the assigned Customer Experience team per client. Team members in this role will work directly with clients remotely, minimal travel expected, and are expected to exercise sound judgment within defined best practices and always engage a client with the highest level of professionalism and integrity.
Overview of the Concierge Services Team
The Concierge Services team is comprised of consulting professionals who provide post-implementation, ongoing, proactive assistance to our Aprimo clients to make sure they continue to mine value from the client's investment with their application. Our team represents a virtual organization with talented and experienced consultants located at our headquarters in Chicago as well as various cities across the country.
With Concierge Services our clients get a dedicated consultant who can build an ongoing relationship with their respective clients. In addition to providing technical consulting assistance and integrations, we also have consultants that specialize in functional guidance and can assist with system design, configuration, administration, analytical and enablement needs.
When you join the Concierge Services team, you join a cohesive group of energetic, enthusiastic, effective people who are motivated by the opportunity to take part in implementing a very impressive vision. Within Concierge Services we are committed to our clients' success. We view our own success through their eyes, and we place our clients at the center of everything we do. We are a community-minded team with a fun, casual, flexible work environment. We promote an environment where individual recognition and commitment are important to our overall effectiveness.
What you will be responsible for:• Manage 6 to 10 customer accounts as the main point of contact delivering monthly consulting services. Sample services include configuration assistance, report (BI) services, training services, Administrator assistance, and Ad hoc Q&A.• Ensure that communication is consistent, expectations are managed, and hours are consumed monthly• Understand customer goals & requirements and configure the solution to drive value & success back to the customer organization• Lead solution review sessions with the customer and support user acceptance testing & defect resolution• Develop monthly status reports and manage tasks, estimates, and priorities for each assigned customer account.• Prepare for and lead status and task-specific calls for each assigned customer account
o Communicate task status, risks, issues, and progress towards timeline and goals• Mentor less experienced team members in the areas of product and consulting expertise knowledge• Serve as escalation backup for peers in resolving complex issues• Share product and best practice expertise with customer teams• Responsible for tracking & billing time on a weekly basis• Contribute to Aprimo Services practice development / Aprimo Academy• Attend team calls/product knowledge transfer sessions• Additional responsibilities and duties may be assigned as required
APRIMO CULTURE, BENEFITS & WHY YOU'LL LOVE WORKING HERE: • Forward-thinking, progressive, and employee-first culture • Casual environment and relaxed dress code • Unlimited PTO, flexible work schedules, and a work-from-home/remote-work policy • Innovative, agile, and collaborative team environment that values multiple perspectives and fresh thinking • Competitive commissions structure • Competitive benefits coverage that begins on the first day of employment, and includes:
-Medical benefits with low premiums and choice of two programs (PPO or High Deductible)
-Dental benefits with a choice of two programs (PPO or HMO)
-Vision benefits program
-Health savings account (HSA)
-Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits
-401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%
-Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available
-Disability insurance covered at 100% for 10 weeks for short-term disability and covered at 50% for long-term disability
-For both biological and adoptive parents, maternity leave is paid at 100% for up to twelve weeks and paternity leave is paid at 100% for two weeks • Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting • Diverse environment that promotes DEI efforts and includes Aprimo HELPS, an employee resource group (ERG) that is dedicated to giving back to our local communities • Compensation: compensation is comprised of a base salary and commissions structure
Candidate Qualifications & Why You're a Great Fit for the Role:• Bachelor's degree in Computer Science, Marketing, Information Systems, or a related field• 2-4 years of experience delivering consulting services for clients on a DAM enterprise platform• Experience with the Aprimo platform, Digital Asset Management platforms, or Productivity Management platforms
Additional Successful Qualities:• Passing grade on an Aprimo Certification Exam within the first 30 days of employment and must be able to maintain 2 product certifications annually• Self-starter mentality with the ability to work independently• Ability to communicate effectively and promptly• Strong time management and multitasking skills• A customer-first attitude with business adeptness and experience in client-facing situations
Physical Requirements:
The physical requirements for this position may involve various work situations from remote work at home, to assignments/meetings in company or client offices, to work at a client's site of work that requires air, car-rental, and/or subway travel.
1. Must be able to remain in stationary position 50% of time
2. Must be able to move 50% of time
3. Must be able to lift up to 30 lbs. on occasion
4. The worker is required to have close visual awareness to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
5. Ability to receive detailed information through oral communication at normal speaking levels
6. Must be able to convey detailed or important spoken instructions to others accurately, loudly, or quickly
7. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
EEO
Aprimo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identification, national origin, age, disability, or genetics. In addition to federal law requirements, Aprimo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA
Aprimo is required to make a reasonable accommodation to the known disability of a qualified applicant or employee if it would not impose an "undue hardship" on the operation of the employer's business. Undue hardship is defined as an action requiring significant difficulty or expense when considered in light of factors such as an employer's size, financial resources and the nature and structure of its operation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)