Apps Support Tier 2

The Apps Support Tier 2 position focuses on managing and resolving issues related to .NET applications in a production environment. The ideal candidate will have experience in complex problem-solving, effective communication, and a strong technical skill set including .NET, SQL, and Angular.

Responsibilities

• Handle .NET applications in a production environment under an L1/L2/L3 support model.
• Resolve tickets raised by the Helpdesk team related to infrastructure and applications.
• Prioritize alerts based on severity and type.
• Conduct root cause analysis for complex issues, preparing corresponding documentation.
• Systematic and timely communication with stakeholders regarding issues and their resolution.
• Provide support during weekend maintenance and attend escalations as needed.
• Participate in monitoring critical alerts and respond to them proactively.

Requirements

• Over 4 years of experience in handling .NET applications in a production environment.
• Strong knowledge of Microsoft .NET Core, .NET Framework, RESTful API, and SQL Server and Oracle databases.
• Previous experience with monitoring tools such as ServiceNow, Dynatrace, or equivalents.
• Familiarity with batch monitoring.
• Excellent communication skills, both verbal and written.
• Experience in complex problem-solving and ability to conduct root cause analysis.
• Preferred knowledge of GitHub, TeamCity, and Octopus.