Associate Account Risk Operations

• Investigate customer accounts flagged by internal risk models operational escalations or customer reports for signs of Account Takeover including anomalous device signatures unusual login behavior rapid IP or geolocation shifts and suspicious profile changes such as email password phone number or user access updates.
• Evaluate customer-reported claims of unauthorized account access and financial loss by reviewing internal database records authentication logs transaction history and case evidence to determine whether activity was unauthorized under applicable policy and regulatory frameworks including Regulation E where relevant.
• Execute immediate containment actions on compromised or high-risk accounts including locking access freezing users restricting payouts applying step-up verification and supporting secure restoration of account ownership to the legitimate customer.
• Identify and connect fraud patterns across accounts devices beneficiaries and behaviors to detect emerging ATO tactics phishing campaigns credential stuffing activity mule account usage and bot-driven abuse.
• Document investigation findings clearly and defensibly including decision rationale financial impact root cause and follow-up actions so outcomes are audit-ready and easy for internal stakeholders to understand.
• Partner closely with Risk Engineering Product Data Science Customer Support and other stakeholders to improve detection logic strengthen controls and inform automated rules and machine learning models based on operational learnings.

• We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory.

• 3+ years of operational experience in fintech digital banking e-commerce or payments with a strong track record in risk operations fraud investigations or related work.
• Strong analytical skills and can navigate incomplete or ambiguous information interpret complex system and account activity and make sound decisions with limited context.
• Comfortable handling live risk incidents and balancing speed accuracy customer experience and control effectiveness in a fast-paced environment.
• Write clear concise case rationales and communicate effectively with cross-functional stakeholders across operations product engineering and support teams.

• Experience investigating Account Takeover identity theft credential stuffing phishing vishing or other unauthorized access typologies.
• Familiar with financial regulations and dispute frameworks related to unauthorized transactions including Regulation E.
• Experience using fraud prevention digital footprint device intelligence IP or geolocation authentication or case management tools to investigate suspicious activity.
• Comfortable spotting repeat attack patterns and translating case insights into recommendations for better controls rules and operational playbooks.

What We Do

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000+ businesses worldwide – including Brex Rippling Navan Qantas SHEIN and many more – with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.Proudly founded in Melbourne we have a team of over 2200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career join us.

Why Work With Us

Airwallex was founded by people told their idea was unreasonable and we've hired that way ever since. We move fast think globally and give you ownership from day one. If you want to pioneer global finance at scale alongside the ambitious let's talk.

Gallery