Associate Customer Account Specialist

Requisition ID: 75074

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

As a Temporary Associate Account Specialist with the FPLES team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email, assisting with deferable work when needed. This role will require meeting all service levels and Quality targets daily.

Employees is this position will be the main point of contact for our customers and provide exceptional support and problem solve to enable their success. Manage each issue to resolution while providing clear communication and expectations.

Knowledge of the following applications • SharePoint• Salesforce• Microsoft Office

Job Duties & Responsibilities:• Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes• Handle situations which require adaptation of response• Transfers or refers to partner• Performs other job-related duties as assigned

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under direct supervision:

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

Employee Group: Non Exempt

Employee Type: Temporary

Job Category: Customer Service

Organization: Florida Power & Light Company

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Miami