Manage customer implementation projects end-to-end: plan and adapt deployments lead setup/configuration and troubleshooting serve as primary customer point of contact build trust-based relationships translate technical details for customers act as product SME and coordinate cross-functional handoffs.

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious we know. That's why at Applied we're building a team that shows up every day ready to learn willing to try new things and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game we're not only redefining what's achievable we're also creating a place where amazing career moments are made possible.
Position Overview
We're searching for two Associate Customer Project Leads to join our Implementation Team in a remote capacity within the United States. To keep us headed in the right direction we're looking for people who understand winning is a team sport who value and seek to learn from our team's diverse experiences and backgrounds who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers and who can at any given time step back to laugh and have some fun.
What You'll Do

• Plan manage and adapt implementation projects to meet evolving customer needs
• Lead setup configuration activation and intermediate troubleshooting to ensure successful deployments
• Own end-to-end customer communication as the primary point of contact managing expectations and sharing progress
• Build strong trust-based customer relationships by proactively addressing risks and anticipating needs
• Translate technical and process details into clear customer-friendly guidance
• Serve as a product SME managing complex multi-system implementations and coordinating cross-functional teams for smooth handoffs

We're Excited to Learn More About You
Your experience may include:

• Bachelor's Degree or equivalent work experience
• 3+ years of Customer Service experience
• Proficient with Microsoft Office

You may have other skills or credentials including:

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together collaborating remotely and in-person to empower our teams to work in the ways that work best for them. At Applied we are not only committed to delivering innovative services to our clients but doing so as a team.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical Dental and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $55000 - $85000 USD. To determine a new team member's starting pay we consider a variety of factors including someone's depth breadth and variety of experience skills and responsibilities. Depending on the role team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied we don't discriminate and we are committed to recruit develop retain and promote regardless of race religion color national origin sexual orientation gender identity disability age veteran status and other protected status as required by applicable law.
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