Associate Director, Network & Telephony Services (Remote)

Date Posted:
2022-09-29-07:00
Country:
United States of America
Location:
HIA99: Field Office - IA Remote Location, Remote City, IA, 50301 USA
Position Role Type:
Hybrid
This role leads an enterprise team of networking, cyber & telephony professionals responsible for network & telecommunications strategy and operations at Collins Aerospace. Develops and executes delivery of strategic road maps. Manages both internally operated and vendor managed LAN/WAN/WLAN across a complex system of networks in varying states of integration as well as multiple on prem and hosted voice solutions. Plans and designs integration, & implementation of voice platforms and contact center solutions that support both internal and customer facing business systems. Partners with other RTX/DT groups to install, maintain, and manage the network, remote connectivity, network security & telephony systems as a component of the overall infrastructure. Analyze and select alternative solutions based on scalability, resiliency, performance, risk, desirability, feasibility, and viability. Participates fully in the establishment of vision and strategies. Collaborates closely with international teams to provide direction and ensure alignment of enterprise standards for networks and telephony. Drives consolidation and standardization of numerous disparate networks, cyber and legacy systems acquired through mergers and acquisitions. The successful candidate must be comfortable managing team members in multiple locations, who may work remotely.

This is a remote, work from home opportunity.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Primary Responsibilities:

Collaborates with business leaders to gather functional requirements and works with service partners to set strategic vision.

• Provides service leadership and accountability to support network and telephony services required by the business.
• Develop and communicate a risk-based and data-driven strategy and roadmap for infrastructure network, telephony and security services and solutions, in partnership with architecture, infrastructure engineering and RTX network operations, cyber, business relationship managers, customers, and other stakeholders.
• Lead, manage, motivate, and mentor a team of highly skilled engineers, and provide performance feedback / coaching
• Partners with vendors and sales teams to investigate and implement new and upgraded solutions.
• Establish, communicate, and advocate for operational best practices
• Delivers operational goals by partnering with various stakeholders and leaders that rely on network and telephony services to achieve their objectives and ensure they can meet their SLAs while maintaining compliant status.
• Manages vendor relationships with managed service providers and vendor hardware/software renewals.
• Provide leadership to teams developing requirements for standards, hardware refresh, upgrades, improvements, new systems, and preventive maintenance.
• Act promptly to drive resolution of complex issues as they arise, coordinating with other Infrastructure teams as required to see the issue through to completion. Includes communication and accountability to business stakeholders.
• Develop comprehensive plans to address EOL systems and consolidate on prem and hosted solutions to simplify service offering portfolio across the enterprise
• Identify and propose solutions for service gaps, including but not limited too problem intake, issue prioritization, technical debt, and service delivery.
• Develop network & telephony playbook for site Move/Add/Changes and Mergers/Acquisitions/Divestitures; serve as liaison and leader for due diligence.
• Perform other related duties as required.

Basic Qualifications:

• Bachelor's degree and 12 years of prior relevant experience OR
• Advanced Degree in a related field and minimum 10 years of experience OR
• In absence of a degree, 16 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident "Green Card" holder
• Must be able to travel up to 30%
• Significant (8+ years) hands on experience leading people supporting large scale global networks.
• Significant (8+ years) hands on experience leading voice communications teams supporting large scale deployments (5,000+ phones, 50+ seat contact centers) Cisco and Avaya phone platforms and call centers.
• Must demonstrate firsthand knowledge and experience with industry trends and developments in networking & telecommunications technologies.
• Experience overseeing teams responsible for facilities infrastructure builds and remodels.
• Familiarity with contract documents (contract drawings, subcontracts, contract addendum, specifications and change orders)
• Must be proficient at multi-tasking and organizing activities to meet deadlines
• Knowledge of modern infrastructure practices such as Infrastructure as Code and automation.
• Experience Managing remote staff and contractors
• Coordination of multiple teams working to deliver shared solutions
• Experience working with outsourcing providers to manage LAN and Telephony services
• Policy and procedure development, and engaging teams to align with policies
• Familiar with current Cyber process and tools
• Strong operational background, running priority one triage meetings spanning multiple teams across multiple Businesses.
• Proven communication skills, including PowerPoint creation.
• Excellent attention to detail, follow-through, and strong interpersonal skills

Preferred Qualifications:

• Network access control and network segmentation solutions expertise
• Leased/owned hardware management strategy. Insource/Outsourced support model.
• Voice and contact center in house and provider services

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child, and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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