Associate Director, Program Management -Neuromuscular
Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director, Program Management - Neuromuscular in United States.
This leadership role offers the opportunity to shape and optimize patient support operations within a fast-paced healthcare environment focused on improving patient access and care experiences. You will oversee complex case management programs, lead high-performing teams, and drive operational excellence across patient support services. Working cross-functionally with stakeholders across operations, training, compliance, marketing, and field teams, you will play a key role in ensuring seamless support throughout the patient journey. The position combines strategic oversight with hands-on leadership, making it ideal for someone passionate about patient advocacy, process improvement, and team development. This is a highly collaborative remote opportunity with national impact and strong visibility across the organization.
Accountabilities:
- Lead, mentor, and develop a team of supervisors and case managers responsible for delivering high-quality patient support services aligned with therapeutic and brand-specific programs.
- Oversee operational performance, ensuring achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity standards, and compliance expectations.
- Manage workforce planning and workload distribution to ensure appropriate support coverage for patients, healthcare providers, and field reimbursement teams.
- Serve as the primary liaison for case management operations across the patient journey, collaborating with internal stakeholders and external partners to address program needs and improve service delivery.
- Partner with operations, training, quality, and CRM teams to optimize systems, workflows, and operational processes that enhance patient and provider experiences.
- Drive continuous improvement initiatives by analyzing operational performance data, implementing coaching strategies, and identifying opportunities for process optimization.
- Ensure all activities comply with applicable healthcare regulations, privacy laws, and company policies, including adverse event reporting procedures.
- Support the development and implementation of training programs, certifications, and operational documentation to maintain consistency and excellence across teams.
- Bachelor’s degree required; advanced degree such as PharmD, RPh, PA, or related healthcare qualification preferred.
- 5+ years of experience in pharmaceutical, biotech, patient support, reimbursement, healthcare operations, or a related field.
- Minimum 2+ years of leadership or people management experience with a demonstrated ability to lead high-performing teams.
- 3+ years of experience working directly with patients, caregivers, providers, or healthcare support services.
- Strong knowledge of patient access services, reimbursement processes, case management operations, and HIPAA/privacy regulations.
- Proven experience managing remote or multi-site teams within a matrixed organizational environment.
- Strong analytical, organizational, communication, and problem-solving skills with the ability to manage operational complexity effectively.
- Proficiency with CRM platforms such as Salesforce and Microsoft Office tools.
- Ability to collaborate cross-functionally while maintaining a high degree of professionalism, integrity, and compliance awareness.
- Experience within specialty pharmaceutical or neuromuscular patient support programs is considered a plus.
- Competitive salary range between $126,000 and $234,000 annually, depending on experience and location.
- Eligibility for discretionary bonuses, sign-on incentives, and potential equity or restricted stock programs.
- Comprehensive healthcare coverage including medical, dental, and vision insurance.
- 401(k) retirement savings plan with company participation.
- Generous paid time off including vacation, sick leave, and parental leave benefits.
- Fully remote work flexibility within the United States.
- Career growth opportunities within a collaborative and mission-driven healthcare environment.
- Access to ongoing professional development and leadership support programs.
Requirements:
Benefits:
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Date Posted
05/11/2026
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