Associate Director, Team Design (Resource Management)

Location: This position is remote within the United States.

About Team Design.

Huge is a global collective of designers, strategists & technologists, and we’re constantly trying to figure out how to organize, allocate, and direct that collective. That’s where Team Design comes in. This team of individuals works hard to make sure each project is staffed with the right amount of the right people, in order to drive the best possible work. Each employee and each project is unique, and Team Designers treat them as such.

Job description.

Huge is looking for an Associate Director to join our Team Design org. In this role, you’ll be responsible for contributing to Creative team design and resource management, charged with maximizing Huge’s utilization across the network. This role will collaborate with our CCO, Managing Directors, department heads, and Project Managers across Huge’s global footprint to manage and report on staff utilization, and match talent to work. This person will be responsible for predicting and preparing for talent shortages and overages through Huge’s network. This person will also partner closely with Huge Recruiters, HR and Finance teams and the Client Services or Program Management leads to ensure we are accurately forecasting new hires against revenue, tracking utilization/trending, and managing global resource needs.

In collaboration with the global team design and operations teams, the role will contribute to the development and implementation of organizational strategies, policies, and practices for Huge.

• Work with Craft leadership, Managing Directors, Department Heads and client teams to staff projects with appropriate resources promptly and accurately.
• Accurately forecast future needs and capacity.
• Understand capabilities, skill sets, and interests of employees and factor them into staffing decisions.
• Provide weekly analysis on the utilization of every office and the global network.
• Facilitate communication to ensure that employees are staffed to projects efficiently.
• Maintain and provide information about current projects and potential future projects.
• Maintain and provide availability information for all employees.
• Solicit feedback on the staffing process and adjust as necessary.
• Lead team design meetings and initiatives.
• Clearly communicate policies and procedures as they relate to resource management and timesheet/project reporting.
• Understand the components of client profitability and support improvement to profitability through effective and efficient staffing.
• Mentor, train, and lead Team Design org members.
• Provide recommendations to the leadership team for the structure, levels, and staffing mix for each department to ensure billability and revenue goals are met.

• Bachelor’s Degree plus 6+ years in a resource management and operations role in a creative agency environment.
• Solid understanding of agency business and how project teams work.
• Champion for DE&I, and experience in staffing diverse teams.
• Adept negotiator, natural collaborator, consummate diplomat.
• Ability to foster and maintain strong, collaborative working relationships with internal stakeholders and staff.
• Excellent verbal, interpersonal, and written communication skills.
• Strong follow-up skills and attention to details in an almost annoying capacity.
• Proven ability to work independently and in a team-oriented, matrixed environment.
• Organized and able to handle multiple tasks in a fast-paced environment.
• Demonstrated task and relationship management skills.
• Results-oriented and an ability to manage multiple tasks simultaneously.
• Ability to handle sensitive and confidential information.
• Excellent people manager, open to direction.
• Collaborative work style and commitment to get the job done.

This role is currently not available for hire or work in Colorado, New Mexico, and Hawaii, USA.

About Huge.

Huge is a global experience agency made up of creatives, designers, technologists, strategists, and data scientists. We help companies elevate the human experience by creating unified brand experiences that people love. We work with clients such as Google, McDonald’s, FCA, Brooks Running, P&G, and others, who are as committed to shaping culture and defining the future as we are. Headquartered in Brooklyn, we currently have more than 1,200 employees working across 13 offices in North America, Latin America, Europe, and Asia.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.