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Team: Human Resources
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Training & Advising based in the United States.
This leadership role is focused on strengthening student success operations through high-impact training, advising excellence, and staff development across a global education environment.
You will drive the design and continuous improvement of onboarding programs, professional development initiatives, and training frameworks that ensure consistent, high-quality student support services.
The position plays a key role in shaping operational standards, enhancing advising effectiveness, and building a culture of continuous learning across regional teams.
You will collaborate closely with academic departments, financial aid teams, and student support stakeholders to ensure seamless service delivery and alignment across functions.
A core part of the role involves mentoring staff, evaluating training outcomes, and using data-driven insights to improve performance and student experience.
You will also contribute to strategic initiatives supporting regional operations, policy alignment, and cross-campus collaboration.
This is a highly impactful leadership opportunity within a mission-driven academic environment focused on student success and organizational excellence.
Accountabilities:
- Lead the design, delivery, and continuous improvement of onboarding, training, and professional development programs for advising and student success teams.
- Develop instructional materials, online courses, and documentation (including LMS platforms such as Canvas) to ensure consistent service delivery.
- Coach, mentor, and support staff development while fostering a culture of collaboration, accountability, and continuous improvement.
- Evaluate training effectiveness using performance metrics, feedback, and data analysis to enhance learning outcomes.
- Partner with academic departments, financial aid, military education partners, and other stakeholders to ensure aligned advising practices.
- Serve as a key liaison between regional teams to standardize processes and improve cross-functional coordination.
- Support operational decision-making, including scholarship committee participation and discretionary funding reviews.
- Contribute to process improvements, student support enhancements, and strategic initiatives across regional operations.
- Bachelor’s degree in Education, Leadership, Counseling, or a related field.
- 3–5 years of experience in student support, academic advising, training, or higher education operations.
- Proven experience designing and delivering training programs, onboarding initiatives, and professional development content.
- Strong leadership skills with the ability to manage cross-functional initiatives and collaborate with diverse stakeholders.
- Excellent communication skills, including writing, presentation, and interpersonal abilities.
- Strong analytical, organizational, and problem-solving capabilities.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook) and learning management systems such as Canvas.
- Ability to work in a structured, student-focused environment with attention to service quality and compliance.
- Willingness to travel occasionally for institutional events, graduations, or staff development activities.
- Experience in higher education or student success operations is strongly preferred.
- Generous paid time off, including up to 18 days in the first year plus 9+ paid holidays
- Retirement plan with 6% employer contribution and 4% matching contribution with no vesting period
- 100% tuition coverage for one undergraduate and one graduate degree
- Tuition discounts for spouse and dependent children up to age 26
- Flexible personal leave policies for work-life balance
- Remote work flexibility depending on role requirements
- Career development, mentoring, and leadership growth opportunities
- Collaborative academic environment focused on innovation and student success
- Exposure to global education operations and cross-functional leadership initiatives.
Requirements:
Benefits:
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