Associate Principal Engineer, ServiceNow (HAM)

In this role, you will lead the design, development, and implementation of ServiceNow solutions across enterprise IT Asset Management and related modules, ensuring scalable and high-quality delivery.

• Design, develop, and implement ServiceNow solutions with a strong focus on HAM, SAM, ITAM, and ITSM modules
• Architect and deliver ServiceNow integrations across multiple enterprise systems and global environments
• Translate business requirements into scalable technical designs aligned with ServiceNow best practices
• Configure and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
• Lead technical implementation, integration testing, and troubleshooting to ensure reliable and high-performing solutions
• Collaborate with cross-functional global teams to ensure successful delivery of end-to-end ServiceNow projects
• Participate in design and code reviews, providing technical guidance and ensuring adherence to standards
• Support continuous improvement initiatives and optimize platform performance and usability

Requirements:

This role requires strong ServiceNow expertise, deep technical implementation experience, and the ability to operate in complex global delivery environments.

• 9+ years of experience in ServiceNow development and implementation
• Strong expertise in ServiceNow ITAM, HAM, SAM, ITSM, and integrations
• Hands-on experience designing and implementing complex ServiceNow integrations
• Solid understanding of ITIL processes and ServiceNow platform architecture
• Experience with additional modules such as ITOM or CSM is an advantage
• Strong scripting skills including Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
• Proven ability to translate business requirements into technical solutions and system designs
• Experience in integration testing, troubleshooting, and production support
• Strong problem-solving, communication, and stakeholder management skills
• Experience working in global, distributed delivery environments
• ServiceNow SPM certification is mandatory
• Bachelor’s or Master’s degree in Computer Science, IT, or related field

Benefits:

• Competitive compensation aligned with experience and industry benchmarks
• Opportunity to work on global ServiceNow transformation programs
• Exposure to large-scale enterprise ITSM and ITAM implementations
• Continuous learning and professional development opportunities, including certifications
• Collaborative, global work environment with diverse teams
• Health and wellness benefits as per regional standards
• Flexible work arrangements depending on project and location requirements
• Career growth opportunities in advanced ServiceNow architecture and leadership tracks.