Associate System Engineer

• Provides remote support to Agero associates (specially in the contact centers). 
• Follows documented support procedures: documents and updates support procedures in wiki. 
• Administers user and group accounts for the Network Operating System, including the assignment of security privileges.
• Manages accounts and related services including web-based access.
• Provides first and second level technical support to Agero associates and outsourced resources. Assists in carrying out company objectives including software rollouts.
• Completes additional assignments as assigned.

• College Degree or equivalent work experience. 
• 1+ year of experience in technical or desktop support  
• Strong troubleshooting and problem-solving skills. 
•  Excellent interpersonal skills and the ability to work within all levels of the organization.   
• Solid understanding of networking concepts. 
•  ITIL Foundations process knowledge a plus. 
•  May be required to be available 24 x 7.  Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization. This is an onsite position. 

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

• Black Leaders Action Community (B.L.A.C.)
• Asian Americans and Pacific Islanders
• WERQPLACE
• LatinX
• Women Who Lead
• Accelerate

• United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA or WA.