Job Description
About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.Role Description and Mission:Supports the installation, configuration, and maintenance of end point technology in the organization’s environment. Reviews and resolves problems associated with hardware, OS and application software and escalates when appropriate. Reports problems on both server and workstation systems. Provides support for administration and maintenance of PC and system applications. Key Outcomes:
- Provides remote support to Agero associates (specially in the contact centers).
- Follows documented support procedures: documents and updates support procedures in wiki.
- Administers user and group accounts for the Network Operating System, including the assignment of security privileges.
- Manages accounts and related services including web-based access.
- Provides first and second level technical support to Agero associates and outsourced resources. Assists in carrying out company objectives including software rollouts.
- Completes additional assignments as assigned.
- College Degree or equivalent work experience.
- 1+ year of experience in technical or desktop support
- Strong troubleshooting and problem-solving skills.
- Excellent interpersonal skills and the ability to work within all levels of the organization.
- Solid understanding of networking concepts.
- ITIL Foundations process knowledge a plus.
- May be required to be available 24 x 7. Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization. This is an onsite position.
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
Looking to learn more about each of our Associate Resource Groups? Watch the short videos below highlighting each group, featuring their Co-Leads!- Black Leaders Action Community (B.L.A.C.)
- Asian Americans and Pacific Islanders
- WERQPLACE
- LatinX
- Women Who Lead
- Accelerate
- United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA or WA.
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Date Posted
12/27/2022
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