Associé bilingue – Cartes corporative (virtuel)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associé bilingue – Cartes corporative (virtuel) based in Canada.

As a Bilingual Corporate Cards Associate, you will provide exceptional sales and customer service support to business clients in a fully remote environment. Acting as a trusted advisor, you will help customers identify corporate card solutions that align with their business objectives while delivering a seamless service experience across multiple communication channels. This role combines client relationship management, problem-solving, and sales support within a fast-paced, performance-driven environment. You will collaborate with internal teams, ensure compliance with financial regulations, and contribute to delivering high-quality customer experiences. This position offers the opportunity to build expertise in corporate banking products while developing valuable client service and financial industry skills.

• Provide professional sales and service support to business clients regarding corporate card products and related financial solutions.
• Handle inbound customer inquiries and electronic service requests while meeting established service level objectives.
• Understand customer needs and recommend appropriate corporate card strategies and product solutions.
• Process customer transactions accurately or coordinate with internal teams for specialized support when required.
• Resolve customer concerns efficiently and escalate complex cases through the appropriate channels.
• Maintain accurate documentation following client interactions to ensure timely and precise request processing.
• Promote relevant marketing campaigns and product offerings when appropriate during customer conversations.
• Stay informed on industry trends, product updates, regulatory requirements, and competitive offerings.
• Protect customer confidentiality while complying with internal policies, anti-money laundering regulations, privacy requirements, and financial compliance standards.
• Identify and report suspicious activities and contribute to maintaining a secure and compliant banking environment.

Requirements

• 2–3 years of relevant experience in customer service, financial services, sales, or a related field, or an equivalent combination of education and experience.
• Postsecondary education in a related discipline is considered an asset.
• Fluency in both French and English (spoken and written) is required to support clients and colleagues across Canada.
• Knowledge of corporate or credit card products and the financial services industry.
• Understanding of market trends, customer needs, and competitive financial products.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work independently in a remote environment while collaborating effectively within a team.
• Comfortable working a flexible full-time schedule, including Monday through Sunday between 7:00 a.m. and 11:00 p.m.

Benefits

• Competitive annual salary ranging from $38,500 to $71,000 CAD, depending on experience, qualifications, and location.
• Potential eligibility for performance-based incentives or bonus programs.
• Fully remote work arrangement within Canada.
• Comprehensive health, life, and accident insurance coverage.
• Retirement savings plans.
• Tuition reimbursement to support ongoing professional development.
• Paid training, coaching, and continuous learning opportunities.
• Career growth within a collaborative and supportive environment.
• Access to networking opportunities and leadership support.
• Inclusive workplace committed to diversity, equity, accessibility, and employee development.