Atlassian Administrator II

About the Team: 

The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user server virtualization and cloud) software and software services videoconferencing telecommunications services and equipment networking and information security. We work with and support the needs of all internal teams providing critical infrastructure and services for all operations of the company. The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members. We pride ourselves on developing innovative effective and highly scalable systems and processes to enable our workforce to design and operate the factory of the future employing cutting-edge manufacturing technologies to build the world's best rockets. We foster and encourage growth hold each other accountable and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders who happen to be a group of extraordinarily talented committed and hyper-achieving set of the greatest minds and people to work with on the planet.

About the Role:

As an Application Administrator II you'll help shape how teams across Relativity Space collaborate manage work and improve business processes through enterprise productivity platforms. This role is both consultative and technical: you'll partner with stakeholders to understand workflows and requirements design solutions collaboratively and then implement those solutions through platform configuration. While Jira and Confluence are the primary tools today the role extends beyond platform administration into process analysis solution design governance and user enablement. Success in this role requires balancing customer needs with governance standards security requirements and overall system health.

Responsibilities Include:

• Partner with stakeholders to understand business objectives workflows and operational challenges
• Translate business requirements into scalable platform solutions and recommend appropriate tools processes or integrations
• Help evaluate whether requests should be addressed through existing capabilities platform enhancements or alternative solutions 
• Configure and maintain Jira projects Confluence spaces workflows automations forms dashboards and related platform capabilities
• Apply established configuration standards and governance practices to promote consistency and maintainability across the platform
• Contribute to ongoing platform improvement and simplification initiatives 
• Support access management permission reviews and platform governance activities
• Participate in configuration reviews change management processes and platform health initiatives
• Help maintain alignment with security audit and compliance requirements 
• Guide users through platform capabilities and best practices
• Deliver training documentation and consultative support to help teams become more self-sufficient
• Help stakeholders understand tradeoffs between customization and long-term scalability
• Troubleshoot platform issues integrations and user-reported problems
• Support application upgrades plugin lifecycle management and operational maintenance activities
• Monitor platform performance and contribute to continuous improvement efforts

About You:

• Platform administration experience: working knowledge of enterprise collaboration or workflow platforms such as Jira Confluence ServiceNow or similarly highly configurable business applications
• Problem-solving and troubleshooting skills: A methodical approach to diagnosing problems resolving incidents and improving platform reliability—especially in integrated environments
• Business process and systems thinking: ability to understand business workflow and identify pain points in order to recommend practical solutions
• Clear communicator and collaborator: Ability to effectively facilitate discussions gather requirements explain solutions and provide training to both technical and non-technical stakeholders across a variety of business teams
• Security-minded and detail-oriented: Familiar with access governance and platform hygiene practices that align with security and compliance expectations
• Integration-focused perspective: Understanding of how to connect Atlassian SharePoint and other systems to create smooth workflows and minimize silos 

Nice to haves but not required: 

• Relevant Certifications: Credentials like Atlassian Certified Professional or or similar that reflect advanced platform expertise
• Project and service management familiarity: Familiarity with Agile ITSM project portfolio management service catalogs or operational workflows
• Automation and integration experience: Experience with scripting (e.g. PowerShell Python or Java) to support automation integrations and operational efficiency
• User Experience Awareness: A thoughtful approach to usability and design when configuring projects spaces or workflows Cloud and infrastructure exposure: Familiarity with cloudhosted enterprise applications and supporting technologies such as Google Cloud Platform (GCP) Kubernetes or similar environments
• Migration Project Experience: Exposure to application upgrades platform migrations or cloud adoption initiatives including testing validation or end-user readiness activities
• Industry Context: Experience in aerospace manufacturing or other complex technical industries where traceability compliance and collaboration are critical

What We Do

Relativity Space is on a mission to better connect humanity to space and the universe beyond our planet. Our medium-to-heavy lift reusable rocket Terran R will deliver customer payloads to orbit meeting the growing demand for launch capacity. But that’s just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science exploration and innovation pioneering progress that reaches beyond the known.

Why Work With Us

Joining Relativity means becoming part of something where autonomy ownership and impact exist at every level. Here you're not just executing tasks; you're solving problems that haven’t been solved before helping develop a rocket a factory and a business from the ground up.

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