AU Broker Support Specialist | AU | WFH

• Respond to inbound broker and referral partner inquiries
  
• Provide preliminary loan guidance and product information
  
• Collect initial client and application documentation
  
• Assess inquiry completeness before escalation to the local lending team
  
• Coordinate with brokers and internal stakeholders throughout the application process
  
• Maintain accurate records and CRM updates
  
• Support conversion of inquiries into formal loan applications
  
• Assist in managing turnaround times and application pipelines
  
• Communicate clearly and professionally with brokers and business partners
  
• Escalate complex scenarios to senior lending staff when required
  

Requirements

• Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
  
• Strong understanding of Australian lending products and processes
  
• Experience dealing with brokers, lenders, or referral channels
  
• Excellent verbal and written communication skills
  
• Ability to explain lending concepts clearly and professionally
  
• Strong attention to detail and organizational skills
  
• Ability to multitask and work under pressure
  
• High level of professionalism and stakeholder management
  

• Non-bank lending experience
  
• Experience in broker support or lending coordination
  
• Exposure to CRM and lending management systems
  

Benefits

WhyYou’ll Love Working Here

• HMO, Dental, and Life Insurance foryou and one free dependent from day one (with the option to enroll additionaldependents)
  
• Paid Leaves: Birthday, Vacation,Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on youranniversary)
  
• Employee Engagement Activities:Year-End Party, Family Day, Team Building, and more!
  

Originally posted on Himalayas