Bilingual Customer Service Advocate – French and English Required

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Advocate – French and English Required based in Canada.

This role offers an opportunity to deliver exceptional customer experiences by supporting clients as their first point of contact for banking-related inquiries.
You will help resolve customer needs across multiple channels while building trust and maintaining strong client relationships.
The position combines communication skills, problem-solving, digital tools, and compliance awareness in a fast-paced service environment.
You will work remotely while collaborating with a supportive team focused on delivering accurate and efficient solutions.
This opportunity is ideal for a bilingual professional who enjoys helping people, learning financial products, and developing a career in customer service.
The role provides structured training, career growth opportunities, and the chance to make a direct impact on customer satisfaction from day one.

• Serve as the first point of contact for clients by handling inbound calls and resolving inquiries through multiple service channels.
• Evaluate customer needs and provide timely, accurate, and effective solutions while delivering a high-quality service experience.
• Navigate multiple computer systems and customer service platforms simultaneously to manage account requests efficiently.
• Develop and maintain knowledge of financial products and services to provide relevant and personalized client support.
• Identify potential risks during customer interactions and apply appropriate judgment to recommend solutions that protect both clients and the organization.
• Follow compliance standards, regulatory requirements, and internal policies during all customer interactions.
• Resolve client concerns and disputes while maintaining trust and supporting long-term customer relationships.
• Meet service performance objectives, including quality standards and first-contact resolution goals.
• Document customer interactions accurately and complete required administrative tasks.
• Collaborate with team members to share knowledge and contribute to continuous service improvement.

Requirements:

• High school diploma or equivalent required.
• 1–3 years of experience in customer service, client support, or another service-oriented role.
• Strong verbal and written communication skills in both French and English.
• Ability to communicate professionally with customers and adapt to different situations.
• Proficiency with Microsoft Office tools and Windows operating systems.
• Strong data entry skills with attention to accuracy and detail.
• Ability to manage multiple systems and platforms simultaneously in a fast-paced environment.
• Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions.
• Customer-focused mindset with a commitment to delivering positive experiences.
• Ability to work assigned shifts during business hours, including weekends and statutory holidays when required.
• Ability to work remotely with a dedicated quiet workspace and reliable high-speed internet connection.

Benefits:

• Competitive salary range of approximately $49,500 – $54,500 CAD annually ($25.38 – $27.95 per hour).
• Fully remote work opportunity from Canada.
• Day-one medical and dental health coverage.
• Retirement and savings plan options.
• Generous paid time off, including vacation and holidays.
• Mental health resources and employee assistance programs.
• Flexible work strategies and supportive team environment.
• Structured training and career development opportunities.
• Opportunity to build experience within a global financial services environment.