Bilingual (English & Québec French) - Customer Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual (English & Québec French) - Customer Service Representative based in Canada.

This role offers the opportunity to become a key point of contact for customers by delivering reliable, professional, and efficient support in a fast-paced service environment.
You will help customers find the right solutions while supporting their equipment rental needs and ensuring a seamless experience from request to resolution.
The position combines customer communication, problem-solving, and operational coordination to support daily business activities.
As part of a collaborative team, you will use digital tools and industry knowledge to respond effectively to customer needs.
This opportunity is ideal for a service-oriented professional who enjoys building relationships and creating positive customer experiences.
You will join an environment focused on employee development, continuous learning, and career growth.

The Customer Service Representative serves as a frontline support resource, ensuring customers receive timely, accurate, and professional assistance while helping maintain high service standards.

• Provide exceptional customer service by responding to inquiries, requests, and concerns through phone, email, chat, and other communication channels.
• Act as the primary point of contact for customers requiring support with equipment rental solutions and related services.
• Understand customer needs, identify appropriate solutions, and coordinate actions to ensure customer satisfaction.
• Process customer requests accurately while following established procedures and service standards.
• Use customer relationship management systems and internal platforms to document interactions and maintain accurate records.
• Collaborate with internal teams and colleagues to resolve customer issues and ensure smooth service delivery.
• Support business operations by helping customers access the equipment and services required for their projects.
• Maintain a professional, helpful, and solution-oriented approach in all customer interactions.
• Contribute to a positive team environment by supporting colleagues and sharing knowledge when needed.

Requirements:

The ideal candidate is a bilingual customer service professional with strong communication skills, attention to detail, and the ability to manage multiple customer needs in a dynamic environment.

• Fluency in both English and Québec French, with the ability to communicate professionally with customers and colleagues in both languages.
• Previous customer service experience, preferably in a call center, customer support department, or service-focused environment.
• Strong verbal and written communication skills with excellent customer interaction abilities.
• Ability to manage multiple requests, prioritize tasks, and maintain accuracy in a fast-paced environment.
• Comfortable using computer systems, including CRM platforms, email, chat tools, and standard office applications.
• Strong problem-solving skills with the ability to support customers and drive issues toward resolution.
• Ability to collaborate effectively with internal teams and contribute to shared goals.
• Experience with equipment rental, construction, or industrial services is considered an asset.
• Familiarity with systems such as Wynne or AS400 is considered an asset.
• Ability to support a culture focused on safety, reliability, and customer satisfaction.

Benefits:

• Full-time remote work opportunity based in Quebec, Canada.
• Competitive compensation package.
• Health, dental, vision, and life insurance coverage.
• Enhanced vacation time based on years of service.
• Paid sick days.
• Retirement savings plan with employer matching contributions.
• Tuition reimbursement opportunities.
• Tool and boot allowance.
• Employee assistance program.
• Extensive onboarding, training, and professional development opportunities.
• Career advancement opportunities within a growing organization.
• Inclusive workplace culture focused on teamwork, recognition, and employee success.