Bilingual (Spanish) Systems Support Engineer, B2B, EMEA

Keeper is hiring a talented Bilingual (Spanish/English) System Support Engineer to join the Keeper family. This is a 100% remote position!

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security, Inc. ("Keeper") is transforming the way organizations and individuals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks, while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.

Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated and FedRAMP Authorized. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.

About the Job

Join an elite team of highly skilled Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

You’re right for this job if you:

• Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
• Can effectively communicate to customers in both French and English through writing and speaking
• Thrive in a training centric environment helping Keeper’s end users learn our suite of products
• Are excited to work in a fast-paced environment
• Love being “camera ready” to meet our customers over video
• Enjoy solving problems and can easily prioritize tasks
• Excel at communication (esp. in technical mindset) and documentations
• Bring a “nothing is impossible” mindset but know when to ask for help from the team

Requirements

• 5+ years’ experience in IT management and System Administration
• Full fluency in French and English
• Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Bilingual fluency, ability to write, read, and speak both English and Spanish

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills
• Working knowledge of Python

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme
• Above Market annual Bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.