Brokerage Client Service Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Brokerage Client Service Associate based in India.

This role offers the opportunity to support clients and financial partners within a fast-growing fintech environment focused on modern brokerage solutions. You will serve as a key point of contact, helping resolve operational requests, trading questions, account inquiries, and platform-related needs. Working remotely as part of a global team, you will collaborate with specialists across operations, technology, product, and customer success. The position combines financial services knowledge, problem-solving skills, and strong client communication. You will contribute to delivering reliable brokerage experiences while supporting innovative API-driven financial products. This is an ideal opportunity for someone who enjoys ownership, teamwork, and solving complex client challenges in a dynamic environment.

• Act as a first point of contact for clients and brokerage partners, addressing service requests and operational questions.
• Support a wide range of brokerage-related inquiries, including account services, trading activities, transfers, funding, and operational processes.
• Process operational requests such as order submissions, account maintenance, fund distributions, cash and stock journals, and other brokerage activities.
• Collaborate with internal teams, including trading, operations, sales, solutions, customer success, engineering, and product teams, to resolve client issues.
• Provide support for basic technical requests, including API-related questions, platform navigation, workflow guidance, and troubleshooting.
• Maintain accurate records and ensure operational requests are handled efficiently and in compliance with established procedures.
• Participate in operational projects and improvement initiatives as assigned.
• Build strong relationships with clients and partners by providing responsive, reliable, and professional support.

Requirements:

• 1–2 years of experience working in the securities industry or financial services environment.
• FINRA Series 7 license or ability to obtain the certification within the first 6 months of employment.
• Understanding of brokerage operations, financial markets, and client service processes.
• Familiarity with FINRA, federal, and SEC regulations.
• Basic knowledge of KYC requirements and client onboarding processes.
• Strong attention to detail, accuracy, and reliability when managing financial and operational tasks.
• Excellent written and verbal communication skills with the ability to interact effectively with clients and internal teams.
• Strong problem-solving abilities and willingness to take ownership of challenges.
• Ability to collaborate effectively within a remote, globally distributed team.
• Adaptability and enthusiasm for learning new systems, workflows, and responsibilities.

Benefits:

• Fully remote work opportunity for candidates based in India.
• Competitive salary package with stock option opportunities.
• Health benefits to support employee wellbeing.
• One-time home office setup allowance of USD $500.
• Monthly remote work stipend of USD $150 through a company-provided payment card.
• Opportunity to work within an innovative fintech environment.
• Exposure to global financial markets, brokerage technology, and modern API-driven platforms.
• Collaborative international team culture with opportunities for professional growth.