Business Analyst

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 250+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

You’ll do:

● Use analytically driven insights to make strategic business decisions that will deliver
strong financial results.
● You will provide first rate analytic support via hands-on Excel work while leveraging
other tools as necessary (SQL, Salesforce, Python, Google Analytics, Tableau, Power
BI).
● Create Tableau dashboards from scratch that provide visibility into automatic/daily
updates, KPIs, marketing effectiveness and business trends/drivers.
● You will identify actionable insights, exercise sound business judgment, suggest
recommendations, and communicate results to cross functional groups.
● Strong experience in designing, building, and distributing reports on a regular basis
● Experience setting up reports that pull data from disparate databases

You’ll need:

● Bachelor’s degree or equivalent, ideally in Business, Finance, Economics, or a related
field.
● 4-5 years of relevant business experience solving analytical problems using quantitative
approaches.
● Exposure to a variety of different business models and functions.
● Robust experience with systems such as Sfc, Marketo, Tableau, Domo, Google
sheets/analytics and similar reporting tools.
● Experience with SQL is a plus.
● Deep technical systems knowledge
● Knowledge and Implementation of Power BI Tool
● Exceptional problem solver with the ability to transition between detailed data and high-
level insights.