Job Description
Our Opportunity
Chewy Pharmacy Operations relies on timely trusted data to deliver safe efficient and world-class customer experiences across Vet Services and Rx Fulfillment teams. We are looking for a Business Intelligence Manager to lead the analytics strategy delivery roadmap and team execution that help Pharmacy Operations leaders and operators understand performance improve processes and make better decisions each day.
In this role you will partner directly with Operations Operations Support Technology and other stakeholders to understand business problems operational processes and decision-making needs. You will lead a team of BI Engineers and Analysts to build scalable governed data and analytics solutions that support daily business and operations decisions.
This is a hands-on leadership role. You will be expected to set direction lead projects mentor and develop Team Members improve team mechanisms and still contribute directly to solution design technical execution and deep-dive analysis. Approximately 40% of this role will focus on hands-on execution with the remainder on strategic ownership people leadership stakeholder partnerships and delivery management.
What You'll Do
- Own the BI strategy for Pharmacy Operations domains ensuring analytics work aligns with business priorities operational decision-making needs and scalable data architecture.
- Lead coach and develop a team of BI Analysts and Engineers by setting priorities raising quality standards clarifying expectations reviewing work and helping Team Members grow their technical analytical and stakeholder-management skills.
- Partner with stakeholders across Rx Fulfillment Vet Services Technology Operations Support and related teams to understand their processes define problems find opportunities and translate ambiguous needs into clear analytics priorities.
- Lead multi-functional BI and analytics projects from discovery through adoption including scope definition milestone planning dependency management risk communication delivery and post-launch measurement.
- Own domain-level data products dashboards metrics and reporting mechanisms that are accurate trusted scalable maintainable and adopted by business teams.
- Establish and improve operating mechanisms for intake prioritization metric governance documentation data quality recurring business reporting and analytics delivery.
- Design and deliver scalable curated datasets data models dashboards semantic layers and recurring reporting that support Pharmacy Operations.
- Build review and improve SQL data pipelines ETL/ELT workflows and BI assets using best practices for performance reliability testing validation documentation and long-term maintainability.
- Perform and guide deep-dive analysis and root-cause investigations to explain performance trends quantify impact and recommend operational actions.
- Communicate insights tradeoffs risks and progress clearly to technical and non-technical stakeholders including senior operations and business leaders.
- Champion standards for BI engineering and analytics quality including code reviews modeling conventions metric definitions validation routines visualization best practices and adoption of reusable analytics patterns.
What You'll Need
- Bachelor's degree in Computer Science Engineering Information Systems Analytics or a related field or equivalent practical experience.
- 5+ years of experience in Business Intelligence Analytics Engineering Data Engineering or a similar analytics role with experience delivering scalable data and reporting solutions for business or operations teams.
- Experience leading mentoring or developing BI analytics or data professionals reviewing work including setting direction elevating quality standards and helping others grow.
- Demonstrated ownership of analytics domains data products or business-critical reporting ecosystems beyond individual dashboards reports or pipelines.
- Strong SQL skills and experience building performant data models curated datasets dashboards and reporting layers in a modern cloud data warehouse environment such as Snowflake or equivalent.
- Solid understanding of data warehouse and BI concepts including dimensional modeling ETL/ELT patterns metric definitions data quality documentation and governed reporting practices.
- Experience partnering with business and technical stakeholders to understand ambiguous problems define requirements manage priorities and deliver analytics solutions supporting operational decision-making.
- Ability to lead cross-functional projects communicate tradeoffs and risks manage dependencies and drive work from discovery to delivery and adoption.
- Self-starter attitude with strong ownership sound judgment and the ability to operate effectively through ambiguity.
Bonus
- Formal people management experience in a BI analytics analytics engineering or data engineering environment.
- Experience with dbt or similar governed modeling frameworks.
- Experience implementing data quality monitoring alerting or incident response patterns for analytics datasets.
- Python experience for analysis automation or operational analytics workflows.
- Experience supporting pharmacy healthcare fulfillment operations eCommerce or other quality-sensitive operational environments.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
Skills Required
- Bachelor's degree in Computer Science Engineering Information Systems Analytics or related field or equivalent practical experience.
- 5+ years of experience in Business Intelligence Analytics Engineering Data Engineering or similar analytics role delivering scalable data and reporting solutions.
- Experience leading mentoring or developing BI analytics or data professionals including setting direction and reviewing work.
- Demonstrated ownership of analytics domains data products or business-critical reporting ecosystems beyond individual dashboards or pipelines.
- Strong SQL skills and experience building performant data models curated datasets dashboards and reporting layers in a cloud data warehouse (e.g. Snowflake).
- Solid understanding of data warehouse and BI concepts including dimensional modeling ETL/ELT patterns metric definitions data quality documentation and governed reporting.
- Experience partnering with business and technical stakeholders to define requirements manage priorities and deliver analytics solutions for operational decision-making.
- Ability to lead cross-functional projects communicate tradeoffs and risks manage dependencies and drive work from discovery to adoption.
- Self-starter attitude with strong ownership sound judgment and ability to operate effectively through ambiguity.
- Formal people management experience in a BI analytics analytics engineering or data engineering environment.
- Experience with dbt or similar governed modeling frameworks.
- Experience implementing data quality monitoring alerting or incident response patterns for analytics datasets.
- Python experience for analysis automation or operational analytics workflows.
- Experience supporting pharmacy healthcare fulfillment operations eCommerce or other quality-sensitive operational environments.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary bonuses equity opportunities healthcare benefits employee discounts and career growth opportunities. The company emphasizes supporting employees across ecommerce healthcare pharmacy customer service technology and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary performance bonuses commissions and equity depending on role and level. Built In also notes benefits such as relocation assistance employee discounts and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical dental vision prescription coverage HSA/FSA options life insurance disability coverage telemedicine mental health resources and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically mentally and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts employee discounts on Chewy products parental leave fertility support family-focused benefits and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements flexible scheduling commuter benefits PTO paid holidays and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities mentorship leadership development cross-functional learning and exposure to large-scale ecommerce automation healthcare and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits employee discounts coworkers and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Date Posted
07/10/2026
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