JOB DESCRIPTION

Key Responsibilities Include:
•    Accountable for establishing, developing, and maintaining customer relationships
•    Translate high level requirements received into detailed training delivery plans for low complexity programs
•    Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules
•    Work with Lead on delivery strategy at a course level to ensure that it can be delivered within client parameters
•    Work with Lead on course delivery budgets and corresponding tuition rates and communicates to gain approval from customer
•    Support the lead in the annual/quarterly delivery planning process
•    Monitor the progress of the session setup and plan the logistics for the session
•    Communicate, escalate, and resolve program, course, and training session issues (curriculum, financial, faculty, participant, logistics) with lead and client
•    Develop deep understanding of the customer’s business objectives and expectations for the Program
•    Provides session evaluation reports and recommendations for continuous improvements after sessions are completed

Other Responsibilities include:
•    Contribute to the overall leadership and vitality of the Delivery organization
•    Foster use of best practices and encourage Delivery team innovations
•    Liaison with other teams outside of Delivery as needed