Business Operations Director CX

• Serve as a strategic partner and thought leader to executive leadership helping develop the operating model and strategy for CX including for our EZLynx and Carrier business units.
• Lead large high-priority strategic initiatives with significant company-wide impact - shaping Applied's go-to-market motions customer health and retention strategy and how we operate across business units.
• Build networks with senior leaders across multiple departments including CX Product Sales and Finance to align priorities and drive coordinated execution.
• Solve unique and complex business problems with broad impact across the organization - anticipating future operational and market challenges before they surface and owning outcomes end-to-end.
• Transform complex datasets into digestible actionable insights for executive leadership with a focus on delivering insights.
• Help define and formulate a set of KPIs to measure what matters to the business: e.g. adoption customer health scoring churn leading indicators etc.
• Drive AI-powered operational excellence and cultivate AI enablement across the team. Influence enterprise-level AI strategy through leadership of CX use cases.
• Own projects end-to-end from initial concept to execution/delivery effectively managing projects cross-functionally to deliver successful outcomes.
• Help oversee and drive effectiveness of key tools within the CX technology ecosystem e.g. Salesforce.
• Develop a strong understanding of Applied and CX strategy leveraging your experience and insights to suggest (and work to implement) meaningful operational improvements.

• 10+ years of progressive experience in Management Consulting Investment Banking or Strategy/Ops at a high-growth SaaS company.
• Demonstrated interest and experience in the AI landscape.
• High degree of familiarity with BI tools (especially Tableau) and cloud-hosted datasets (GCP) with the ability to design dashboards leveraged throughout the org.
• Excellent relationship-building skills with the ability to communicate with all levels of the organization and distill complex datasets and concepts into digestible outputs.
• Advanced proficiency in Salesforce (deploying complex reports/dashboards) and MS Office.
• Experience operating independently in complex ambiguous environments; naturally curious and driven by problem-solving.

• Medical Dental and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

What We Do

Transforming the insurance industry is ambitious we know. That’s why at Applied we’re building a team that shows up every day ready to learn willing to try new things and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. At Applied we have a mission and a vision that guide us values that anchor us and a determination to achieve that propels us forward. We push the boundaries of innovation to solve the biggest challenges in insurance – helping us earn the title of indispensable partner from our customers. Our teammates show up as they are creating an authentic environment that fosters collaboration curiosity and connections – and one that doesn’t waste time on the unnecessary confines of corporate bureaucracy or hierarchy. No matter the role or title you have a voice at the table space to work hard and achieve and unending opportunities to be a great teammate.

Why Work With Us

Our commitment to you is simple: when you bring your best we promise you a place where amazing career moments are made possible.

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