Business Operations Manager

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.

Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.

Did we mention we’re growing? In January 2021, Whatnot had 10 ambitious employees. We started 2023 with 350+ employees and are continuing to grow. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.

The e-commerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $300B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!

The Business Operations Team is the internal swat team for Whatnot. We are deployed for various projects across the organization - we’ve been interim heads of functions, delivered recommendations on what verticals we should move into next, restructured teams, advised on forward-looking strategy, built forecasts, and stood up plenty of new processes.

The Business Operations Manager plays a significant role in building the functions to unlock growth and help the Company scale. Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems.

This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives. 

• Lead cross-functional projects to scale functions and capabilities
• Proactively identify inhibitors to growth
• Define and measure critical important metrics
• Drive efficiency and transparency in processes
• Ensure roles and personnel are aligned to objectives

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• Bachelor's degree in Business, Economics, or related field
• 5-6+ years experience in consulting, investment banking/private equity, or a fast-growing startup
• Eager for new opportunities and challenges
• Curious to learn about different parts of the business and how to pull certain levers to grow faster
• Fast-paced, requires little oversight to deliver
• Proven leadership and relationship-building skills
• Demonstrated ability to solve problems using data and process improvement
• Able to move remarkably fast with little structure, guidance

• Experience working on a marketplace or a two-sided platform.
• Experience or passion for buying and selling in online marketplaces communities
• MBA
• SQL & Dashboard experience

• Competitive base salary and stock options
• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
• Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
• Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
• Laptop provided by Whatnot and home office setup allowance
• $450 work-from-anywhere quarterly allowance for cell phone and internet
• Care benefits
• $1,350 quarterly allowance on food
• $1,500 quarterly allowance for wellness
• 16 weeks Paid Parental Leave and gradual return to work
• $5,000 annual allowance towards Childcare
• $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Professional Development
• $2,000 annual benefit to invest in your professional development
• 401k offering for Traditional and Roth accounts provided by Betterment
• Employer matching contributions of 100% of up to 4% of contributions on base salary

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.