Business Process Analyst (Automotive Fixed Operations Software Applications)

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Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Reporting to the Product Director, the Business Process Analyst will be part of the product delivery team that collaborates with business partners across the organization as well as engineering to analyze the business domain, document its processes and systems, outline business requirements, and match business requirements with portfolio products or solutions in development. As a Business Process Analyst you will serve as a liaison between your development team, Product Director, Product Owner and various stakeholders to gather, document, and write software business requirements for Automotive Service Lane Technology software applications. (Fixed Operations) 

This is a remote position. 

Position Responsibilities: 

• Drafting system requirements. This scope of responsibility involves the description of how the system is supposed to behave. Also, it establishes the constraints of its functionality. When drafting this type of documentation, a business analyst includes the system’s quality attributes, such as usability, security, reliability, performance, availability, and scalability.
  • A key element of defining system requirements includes creating data dictionaries, data flow diagrams, and other artifacts to ensure products are delivered on time and to specification.  

• Preparing functional requirements. A business process analyst is also responsible for documenting functional requirements. These are the product features that engineers implement to allow users to achieve their goals. This includes clarifying the primary purpose for the product or feature and evaluating the most relevant means of implementation that both meets needs of stakeholders and development teams while providing a solution to meet the customer’s business objectives and including what the expected outcomes will be for the defined solution. Hence, a BPA’s role is documenting it clearly for both developers and stakeholders. 
• Formulating the main backlog. Ensuring a general outline of the project is defined within a backlog to formulate a basis of an instructive to-do list. A business analyst ensures that all business aspects discussed earlier are reflected within the cases in the backlog. This includes examining emerging business best practices and technological developments that can help to automate and streamline processes for customers and the organization to help business units or our customers perform more efficiently. 
• They are required to evaluate customer, employee & stakeholder needs, internal & customer workflows and business processes to be able to document and define requirements of product and feature needs.
• They conduct meetings with different stakeholders and participants in various parts of operational processes, analyze the information received.
• Document software implemented by development team for future reference by the development team and other internal departments.
• Document decisions and the supporting reasons for the action made at each team and stakeholder meetings.
• Business Process Analysts gather information through process mapping, flow-charts, and workshops. This information can then be used to develop better process engineering or software solutions, this is also used as the basis for their documentation of solutions.
• Their primary goal is to assess business requirements and make evidence-based recommendations to support process improvements and document through BRDs, User Stories, Flow Charts, and any other supporting format, the requirements to be conveyed to product and engineering teams.
• Builds and maintains inclusive cross-functional partnerships directly with key stakeholders across our Product, Engineering teams.
• Presents how the product's features support the business strategy and service delivery model. Provides data and recommendations for decision making to impact the product and roadmap, may update or own some of the product management documentation.
• Co-ordinates with internal resources on complex research and analysis from idea generation through implementation.
• They are required to be great with interpersonal and communication skills, report writing abilities, an aptitude for analyzing data, and great business acumen. 
• All other duties as assigned 

Position Requirements: 

• A bachelor’s degree in computer science, management information systems, business or similar 
• Exceptional verbal communication and interpersonal skills. 
• Exceptional writing skills demonstrated by delivering clear and correct communication. 
• Demonstrable critical thinking and analytical skills, including the ability and confidence to make conclusions and recommendations from data
• Ability to analyze complex data or system issues to provide actionable recommendations.
• Ability to identify, develop and document requirements that clearly support and communicate needs to stakeholders, developers, and supporting teams.
• Proactive communication skills and track record of setting and executing on clear, realistic deliverable timelines
• Ability to effectively troubleshoot data inaccuracies, identify root causes and help recommend corrective action.
• Prior Scrum experience and certifications strongly preferred
• Prior Jira/Confluence experience preferred
• Ability to effectively partner in the development and execution of business strategies. Use strong analytical capabilities and a fact-based approach to develop effective solution to business issues
• Strong multi-tasking and prioritizing abilities while being nimble and adaptable 
• Projects the highest levels of integrity while winning through a consultative and collaborative partnership 
• Superior inter-personal communication and presentation skills as proven organizational skills
• Advanced experience querying data (SQL), and ad hoc analysis (Excel) 

Work from Here

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 + match just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.