Job Description
Team: Business Development
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Process Leader, Outsourcing in United States.
This role sits at the intersection of process design, operational excellence, and outsourcing strategy within a large-scale, cross-functional environment. You will be responsible for shaping and optimizing end-to-end business processes that enable efficient outsourced operations across multiple teams and systems. Acting as a key connector between internal stakeholders and external vendors, you will ensure consistency, governance, and performance across service delivery models. The position requires a strong analytical mindset combined with hands-on process improvement expertise. You will play a central role in defining KPIs, SLAs, and scalable workflows that support enterprise-wide objectives. This is a high-impact role where your ability to structure complexity and drive alignment will directly influence operational efficiency and business outcomes.
Accountabilities:
- Design, standardize, and optimize core business processes to support effective outsourcing execution and operational scalability.
- Map, document, and improve workflows while ensuring alignment with internal controls, quality standards, and enterprise operating procedures.
- Define service delivery models, KPIs, and SLAs to ensure consistent performance across outsourced operations.
- Partner with internal stakeholders and external vendors to manage transitions, governance frameworks, and ongoing process performance.
- Utilize agency management systems and enterprise tools to build, test, and validate workflows, reporting, and documentation.
- Develop and maintain process documentation, training materials, and operational reference guides.
- Collaborate with training teams and stakeholders to identify knowledge gaps and support onboarding and system adoption initiatives.
- Contribute to continuous improvement efforts by identifying inefficiencies and recommending scalable solutions.
- Minimum of 5 years of experience in outsourcing, accounting, or operations within the insurance or financial services industry.
- Strong expertise in process design, optimization, and continuous improvement methodologies.
- Proven experience working with agency management systems and enterprise tools such as CRM, AMS, or LMS platforms (e.g., Applied Epic, Sagitta, BenefitPoint, AMS360).
- Excellent analytical, critical thinking, and problem-solving abilities.
- Strong organizational skills with the ability to manage multiple priorities and deliverables in a fast-paced environment.
- Experience collaborating with cross-functional teams and presenting to stakeholders at various organizational levels.
- Strong communication skills with the ability to translate complex processes into clear operational frameworks.
- Ability to work independently while maintaining alignment with broader enterprise objectives.
- Competitive base salary ranging from $74,600 to $139,100, with potential performance-based incentives.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement plan with additional savings and stock purchase opportunities.
- Generous paid time off, including personal days and volunteering opportunities.
- Tuition reimbursement and professional development support.
- Flexible remote work arrangements within proximity to an office location.
- Employee assistance programs and well-being initiatives.
- Charitable contribution matching programs.
Requirements:
Benefits:
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Date Posted
04/22/2026
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