The Business Systems Analyst Consultant will support AI solution deployment document architecture and align projects with business outcomes while fostering collaboration between engineering and business stakeholders.

Job Profile

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the company’s success. As a Business System Analyst Consultant within PNC's Retail Tech organization you will be based in Pittsburgh PA.
This position will support the retail line of business planning and coordinating releases.
In this role you will:
Define and support the enterprise approach for scaling AI solutions
• Translate business needs into AI-enabled capabilities and solution requirements
• Partner with engineering teams to align architecture decisions to business outcomes
• Identify opportunities to standardize and scale AI use cases across the organization
Drive adoption of standardized reference architectures and reusable patterns
• Document and socialize reference architectures for common AI use cases (e.g. copilots agent workflows RAG)
• Ensure projects align to defined standards reducing duplication and rework
• Help teams select appropriate reusable components and patterns
Support successful AI solution deployment and value realization
• Define business success criteria (e.g. adoption efficiency gains accuracy user experience)
• Track outcomes and ensure solutions meet intended business goals
• Act as a bridge between business stakeholders and engineering teams during delivery
Establish and promote best practices for AI and agent usage
• Document usage guidelines acceptable patterns and known limitations for AI solutions
• Help teams understand how to effectively integrate agents into business workflows
• Identify risks and ensure appropriate guardrails are communicated
Define human-in-the-loop (HITL) processes and approval workflows
• Identify where human validation is required based on risk compliance or business impact
• Document approval flows escalation paths and decision accountability
• Ensure AI workflows align with real-world operational processes
Support governance and observability requirements
• Partner with engineering to ensure observability aligns to business KPIs and compliance needs
• Help interpret monitoring insights and translate them into business or process improvements
Required Skillset:
• Experience with project planning
• Experience leading team meetings
• Excellent verbal and written communication with partners with other lines of business
• Experience gathering requirements to support our technical team and partners
• Experience using Agile methods. i.e. - stand up meetings etc.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Provides solutions for IT and business management on applying technology to business opportunities planning and implementation of cross-functional applications.
• Participates in identifying evaluating and configuring systems that are cost effective and meet business requirements .
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity as needed .
• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
• Analyzes defines and documents clients requirements and revises existing systems logic challenges as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development Business Management Customer Solutions Design Group Problem Solving Process Improvements Project Planning Release Coordination Release Management Requirements Gathering Software Solutions Team Leadership User Experience (UX) Design

CompetenciesBusiness Assessment Business Process Modeling IT Environment IT Project Management Requirements Analysis Technical Writing/Documentation Workflow Analysis

Work ExperienceRoles at this level typically require a university / college degree with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.