Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)

IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC) .

Building on IBM’s own AI-led Customer Transformation where as Client Zero IBM transformed its Sales Marketing Commerce & Service functions -- the CoC helps clients reimagine their front office by:

• Inspiring clients with IBM’s own transformation story outcomes and lessons learned.
• Discovering and shaping opportunities using Client Zero insights IBM Consulting frameworks and data-driven experience-led approaches.
• Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps.
• Partnering with local teams to deliver scalable transformations using proven methods accelerators and delivery capabilities.

As a CoC Business Transformation Consultant you will:

• Drive front-office transformation strategies aligned to business outcomes industry trends and measurable results.
• Develop strategies design blueprints roadmaps and process reinvention recommendations to enable AI-led customer and commerce transformations.
• Facilitate workshops stakeholder engagement sessions and change adoption activities.
• Collaborate with global and cross-functional teams to ensure effective execution capability building and sustainable change.

• 5+ years of experience in customer commerce or process transformation consulting.
• Participation in at least two customer transformation programs.
• Strong understanding of front-office digital transformation including CRM Sales Service Marketing and Commerce.
• Excellent stakeholder engagement communication and presentation skills.
• Experience working in global multi-disciplinary environments.

• Familiarity with AI automation and emerging CRM Martech and Commerce technologies.
• Understanding of process redesign optimization and reinvention methodologies.
• Experience leveraging design thinking or agile transformation frameworks.
• Industry experience in retail CPG manufacturing Industrial products financial services communications or healthcare life sciences