CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CAE, Customer Service Engineer for Virtual Manufacturing & Costing Simulation Software based in Canada.

Join a highly technical team supporting advanced manufacturing simulation technologies used by customers around the world. In this role, you'll combine engineering expertise with customer-facing responsibilities, helping users maximize the value of virtual manufacturing and costing solutions. You'll deliver technical support, develop training programs, contribute to product improvements, and collaborate with cross-functional teams to enhance simulation capabilities. This position offers the opportunity to work with cutting-edge CAE technologies across forming, welding, additive manufacturing, and other production processes. Ideal for engineers who enjoy solving complex technical challenges, sharing knowledge, and driving continuous innovation in a collaborative international environment.

• Provide technical support for virtual manufacturing and costing simulation software, assisting customers and global partners through web portals, email, and phone.
• Troubleshoot software issues and deliver effective solutions while ensuring a high level of customer satisfaction.
• Develop application examples, tutorials, user documentation, training materials, and best practice guides.
• Design and deliver customer-specific technical training sessions and workshops.
• Independently manage and execute customer service and consulting projects.
• Collaborate closely with product development, sales, support, and engineering teams to document issues and contribute valuable product feedback.
• Support continuous product improvement by identifying enhancements related to simulation models, numerical methods, and software implementation.
• Promote industry best practices and help customers optimize manufacturing simulation workflows.
• Maintain thorough documentation of technical issues, resolutions, and project outcomes.

Requirements

• Bachelor's degree in Mechanical Engineering, Materials Engineering, or a related discipline with a focus on production engineering, forming technology, welding, additive manufacturing, Computer-Aided Engineering (CAE), Finite Element Analysis (FEA), or numerical methods.
• Master's degree is highly desirable.
• Up to five years of relevant experience in CAE, manufacturing simulation, or related engineering fields, including internships or equivalent practical experience.
• Strong understanding of material behavior and manufacturing processes, particularly metal forming, welding, or additive manufacturing.
• Experience with finite element simulation, especially non-linear analysis, is preferred.
• Familiarity with virtual manufacturing and costing simulation software is considered an asset.
• Strong written and verbal communication skills in English.
• Working knowledge of Windows and/or Linux operating systems.
• Basic programming or scripting knowledge in Python, MATLAB, C++, Fortran, or similar languages is advantageous.
• Strong analytical and problem-solving skills with the ability to work independently and collaboratively.
• Customer-focused mindset with excellent presentation and technical communication abilities.
• Willingness to travel as required and flexibility to support occasional off-hours activities.
• Recent graduates and career changers with strong technical knowledge are encouraged to apply.

Benefits

• Full-time position with opportunities to work on advanced engineering and simulation technologies.
• Exposure to international customers, innovative manufacturing projects, and global collaboration.
• Ongoing learning and professional development within a highly technical environment.
• Opportunities to contribute directly to product innovation and future software enhancements.
• Collaborative culture that values knowledge sharing, continuous improvement, and technical excellence.
• Career growth opportunities within a global technology organization.
• Competitive compensation package and comprehensive employee benefits.