Canadian French Bilingual Customer Service Representative- Work From Home

About the Role 

Responds to inbound contacts via phone, chat, and SMS from existing and prospective customers. This position is the first line of contact and is responsible for leaving a customer with the very best impression of Electrify America. Delivering exceptional experiences and focusing on creating long term customers is a priority. Answers all basic and routine customer contacts and utilizes computer applications to provide professional service.

Agents (soon to be you!) that excel in this role possess

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service. 
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. 
• Excellent oral and written communication skills. 
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment

Agero Total Rewards & Training Highlights: Click here! 

Work From Home System Requirements: Click here!

• Previous Customer Service experience required
• Prior sales and in person customer service experience desired
• This position is remote. Applicants are required to reside in the state of Virginia to be considered
• Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for remote roles at this time
• Have a High School Diploma/G.E.D or equivalent work experience and be 18 years of age or older. Have an understanding and/or willingness to learn about electric vehicles of the EV charging industry 
• Ability to create a response in the tone that is appropriate for our customer's platform of choice (Phone, chat, SMS etc.)Minimum 45 wpm typing skills with accuracy and proficiency in MS Word
• Submit a completed application on the computer that you will be using
• A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application
• Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role