Capital Specialist

Hi there, thanks for stopping by 👋!

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Capital Specialist to join our global Capital team. You’ll be responsible for all aspects of underwriting, boarding, and risk, you will be the primary point of contact for merchants throughout the entire Capital lifecycle. From eligibility through funding and repayment, you will support merchants throughout each step of the process. You will be a critical contributor to a fast-growing team and program, working to grow a mission-critical Lightspeed program. 

What you’ll be doing: 

• Conduct due diligence and  accurate and complete reviews of new merchants applications, and make funding recommendations
• Validate all documents provided with new applications using online publications and resources provided
• Review and analyze new, pending merchants' credit and business reports to assess potential future liability
• Communicate underwriting decisions to merchants, and coordinate with merchants to clarify information for applications that do not pass through Level 1 underwriting
• Board all applications and advances in our system, create custom contracts when required
• Perform daily risk analysis and manage outreach with at-risk merchants
• Partner with Legal and Finance teams to manage risk escalations and collections
• Advocate for the Lightspeed Capital program, within the organization as well as to our customers
• Help merchants to understand the Lightspeed Capital program, benefits, process, and requirements

What you bring to the team: 

You’ll be joining a small global team who play a crucial role in growing a mission-critical Lightspeed program.

• 2 years of experience in SaaS or payments industry, as a customer service specialist, or operating as an Underwriter or Risk Analyst
• Lightspeed is a rapidly growing and changing company. You must be excited about new challenges and be able to embrace change
• Enthusiastic and analytical person that enjoys investigation and problem-solving
• A customer service mindset. You genuinely care about your customers and helping them grow their business 
• Outstanding written, verbal and interpersonal communication skills
• Strong organization, efficient with attention to detail 
• A positive, can-do attitude
• You’re able to work independently and manage your time well

What's in it for you? 

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity incentive plan (RSUs) - we are all owners!
• Lightspeed PX (People Experience) - choose where you work! 
• Unlimited paid time off policy (FPTO)
• Immediate access to health insurance 
• Employer RRSP/401k contribution
• Paid parental leave top-up program
• Access to virtual healthcare services via app  
• Access to virtual mental health services via app 
• Health and wellness credit of $500 per year
• Laptop and other IT equipment provided
• Employee referral program
• LinkedIn Learning license
• Paid volunteer day
• Transit benefit (certain locations apply)