CargoWise Global Operations Systems Program Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CargoWise Global Operations Systems Program Director based in India.

This role sits at the heart of a large-scale global transformation program, driving the re-implementation and harmonization of core operational platforms across a complex international environment. You will lead end-to-end delivery of enterprise systems programs, shaping a standardized and scalable operating model across multiple countries and business units. The role requires strong leadership across operations, IT, and finance stakeholders, with a clear focus on delivering measurable business outcomes. You will oversee the convergence of key platforms, including CargoWise and related systems, ensuring alignment between technology, processes, and business strategy. This is a high-impact leadership position where decisions directly influence global efficiency, service quality, and operational consistency. You will operate in a fast-paced, matrixed organization, balancing global standardization with local execution needs. The environment demands strong governance, strategic thinking, and the ability to drive large-scale change at enterprise level.

• Own end-to-end delivery of global operations systems programs, ensuring successful implementation across operations, IT, finance, and market units.
• Define and drive a standardized global operating model, including L4 processes, SOPs, KPIs, and governance frameworks.
• Lead the re-implementation and optimization of core platforms such as CargoWise, ensuring proper sequencing, rollout strategy, and legacy system transition.
• Champion automation, digital transformation, and AI-driven process optimization to improve operational efficiency and scalability.
• Establish governance structures, steering committees, and decision-making frameworks for program execution and risk management.
• Manage cross-functional dependencies, escalations, and program risks while ensuring alignment with executive leadership.
• Oversee change management, training, and adoption strategies to ensure successful global rollout and user readiness.
• Coordinate with technology partners and vendors to ensure delivery quality, accountability, and alignment with contractual expectations.

Requirements:

• Bachelor’s or Master’s degree in Engineering, IT, or a related discipline.
• 10+ years of experience leading large-scale system implementation or enterprise transformation programs.
• Proven experience managing multi-country teams and complex global stakeholders.
• Strong background in process improvement, system implementation, and operational transformation initiatives.
• Experience working across logistics, supply chain, or similar global operational environments is highly desirable.
• Deep understanding of enterprise platforms such as CargoWise or comparable systems.
• Strong leadership, influencing, and stakeholder management capabilities at executive level.
• Ability to operate in a transformation-focused environment, driving outcomes over outputs.

Benefits:

• Flexible working arrangements, including remote and hybrid options depending on role requirements.
• Exposure to large-scale global transformation programs with high strategic impact.
• Competitive compensation and comprehensive benefits package.
• Health and wellness coverage including private medical care options.
• Life and disability insurance programs and financial wellbeing support.
• Strong learning culture with leadership development and career progression opportunities.
• Inclusive, global work environment with emphasis on collaboration and diversity.