Channel Account Manager II - Service Providers

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Channel Account Manager II – Service Providers based in the United States.

This role sits at the intersection of cybersecurity, partner success, and high-growth channel sales, where you will help service providers deliver enterprise-grade security solutions to their customers at scale. You will manage and expand relationships across a portfolio of strategic MSP and service provider partners, driving both retention and revenue growth. Acting as a trusted advisor, you will guide partners on how to maximize value from the platform while strengthening long-term engagement and adoption. The environment is fast-paced, remote-first, and highly collaborative, with a strong emphasis on ownership and measurable outcomes. Your work directly contributes to protecting millions of endpoints and identities globally. This is a high-impact role where success is defined by partner satisfaction, revenue expansion, and sustained trust across the ecosystem.

• Own and grow a portfolio of service provider and MSP partners, focusing on expansion, retention, and long-term relationship health. Drive net dollar retention and gross dollar retention through strategic account management.
• Act as a trusted advisor to partners, helping them effectively position cybersecurity solutions to their customers and improve overall adoption and satisfaction.
• Build and maintain strong multi-threaded relationships across partner organizations, ensuring consistent engagement at both operational and executive levels.
• Execute against revenue targets by identifying expansion opportunities, supporting renewals, and driving consistent usage growth across the partner base.
• Collaborate closely with internal teams to align on partner needs, improve service delivery, and reinforce platform value.
• Maintain accurate pipeline and account activity tracking using CRM tools such as Salesforce to support forecasting and performance visibility.

Requirements:

• 5+ years of experience in account management, channel sales, partner success, or customer success, ideally within MSP, SaaS, or cybersecurity environments.
• Strong understanding of the MSP ecosystem and how service providers deliver managed security or IT services to end customers.
• Proven track record of driving revenue growth, renewals, and expansion within a partner or customer portfolio.
• Experience using CRM platforms such as Salesforce to manage pipeline, forecast performance, and track account health.
• Strong communication and relationship-building skills, with the ability to influence stakeholders across technical and non-technical audiences.
• High bias for action, strong organizational skills, and ability to manage multiple priorities in a fast-moving environment.
• Passion for partner success and delivering meaningful security outcomes to end customers.

Benefits:

• 100% remote work environment across the United States
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) plan with employer contribution regardless of employee participation
• Generous paid time off, including vacation, sick leave, and paid holidays
• 12 weeks of paid parental leave
• Equity/stock options for all full-time employees
• Annual professional development and education reimbursement
• Home office setup stipend and monthly digital reimbursement
• Access to coaching and personal development platforms for career growth