Chief Financial Officer

Great customer support requires human agents and AI in perfect balance and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva Etsy and Robinhood use Assembled to coordinate their entire support operation — in-house agents BPOs and AI — in a single operating system. With AI Agents that resolve cases end-to-end AI Copilot for agent assistance and AI-powered workforce management that optimizes both human and AI capacity Assembled helps teams deliver faster better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA Emergence Capital and Stripe we're building the platform that makes AI and human collaboration actually work.

As our first CFO you'll own finance end-to-end and partner with our leadership team on decisions that shape the company. Key challenges we face today are: redefining pricing architecture across seat-based and usage-based products managing unit economics against evolving AI infrastructure costs and creating a bundling strategy across our product portfolio.

Along with traditional finance responsibilities you’ll define how finance operates in an AI-native company. We hold a strong opinion that most "we need more ops" asks are really "our systems are messy." A clean Salesforce clean financial stack and Claude agents do most of the work that used to justify headcount. Finance should set the template for how every function operates.

• FP&A end-to-end: operating model unit economics planning forecasting and variance

• Capital strategy: burn management cash planning runway and decisions across debt equity and strategic transactions

• Operating cadence: month-end close monthly forecast lock monthly P&L review board reporting and external audit

• Revenue operations: Salesforce and other key GTM systems quota and capacity planning deal desk and advising on go-to-market strategy

• Pricing and packaging (co-owned with Product and GTM): seat-based WFM usage-based Agents and the bundling strategy across both

• Team: hire for and lead a finance function that scales with the business

• Well rounded. You've owned a mix of responsibilities across FP&A accounting and more. Maybe you have some non-finance background too

• AI-pilled. You're on top of the latest models (Opus vs. Sonnet) implement AI in your day-to-day workflows and keep your teams on the cutting edge

• SaaS fluent. You know the drivers of a SaaS business cold. Ideally you've seen $30M → $100M

• Board-facing. You can translate analysis into clean narratives for senior leadership and investors and drive them to clear decisions

• Hands on. You subscribe to the Nat Friedman-ism that "the cultural prohibition on micromanagement is harmful"

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

What We Do

Industry leaders like Etsy Robinhood and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat email and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Why Work With Us

Assembled is built on the belief that great teams like great support agents lead with empathy ownership and action. We work transparently give and receive feedback as a gift and show up for each other across roles. It's a culture where titles take a back seat to impact and everyone’s invested in building something that truly supports people.

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