Cisco UCCE Consultant

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

We are expanding our pool of Consultants to engage in various projects under a comprehensive program that focuses on delivering end-to-end Customer Experience (CX) solutions to a diverse range of clients. Currently, we are looking for an experienced Cisco UCCE Consultant to join our dynamic team. This position is ideal for professionals seeking part-time or project-based opportunities.

Responsibilities:

• Design and implement UCCE solutions, including system configuration, call flow design, and integration with third-party applications.
• Develop and manage IVR applications using Cisco CVP, ensuring they meet business requirements and user needs.
• Conduct testing and troubleshooting of UCCE solutions to ensure optimal performance and reliability.
• Document system configurations, processes, and procedures for reference and compliance purposes.

Qualifications

• 5+ years of experience working with Cisco UCCE, CVP, ICM, and Call Studio.
• Strong expertise in IVR development, VXML scripting, and ICM call routing.
• Hands-on experience with Cisco Voice Gateways, SIP Trunking, and CUCM.
• Familiarity with CRM integrations (Salesforce, ServiceNow, etc.).
• Knowledge of Java/JavaScript.
• Relevant Cisco certifications are a plus.
• Experience with Genesys and NICE solutions is a plus.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication and interpersonal skills to work effectively with clients and team members.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.