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Model this offer in the calculatorJob description
Our Opportunity:
At Chewy Vet Care PLLC we're changing the veterinary care experience from scratch! It starts by crafting a culture and environment where veterinary teams can succeed every day. With the launch of our new veterinary practices in early 2024 we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member you'll work in a practice crafted from the ground up by veterinarians equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where together we deliver care that starts with a visit and lasts a lifetime!
We are a comprehensive veterinary practice that delivers personalized patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners everywhere. This is an opportunity to join the industry leader that not only cares about what you do but what you need as a person. We'll provide competitive benefits scheduling options that fit different lifestyles and a collaborative work environment where we can our full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary Team Members.
What you'll do:
- Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice providing stellar service and communication in addition to supporting your practice's veterinarians veterinary technicians veterinary assistants and practice manager.
- Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents.
- Perform customer service skills to assist pet parents with providing medical care to their pet resolving any issues promptly.
- Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.
- Understand and follow the practice's Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Act responsibly given the pharmacy holdings.
- Assist Practice Manager with communicating on inventory needs.
- Clean workspaces after every patient interaction.
- Participation in self-development courses and Chewy Vet Care required compliance training.
- Perform related duties and assignments as directed by management.
- May be required to work weekends position may require some travel.
What you'll need:
- 1-2 years working in a customer-focused environment veterinary preferred.
- Strong ability to connect with clients and demonstrate empathy and compassion.
- Excellent social verbal / written communication observational and analytical skills.
- Passionate about helping people and pets with empathy and excellent customer service focus.
- Thrives in a fast paced self-starter environment.
Physical job requirements:
- Standing or walking up to 80% per shift.
- Frequently lift up to 50 to 70 pounds using an optional team lift.
- Occasionally lift greater than 70+ pounds using a team lift.
- Stand push pull carry squat and kneel.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
Skills Required
- 1-2 years working in a customer-focused environment
- Veterinary experience
- Proficiency with Practice Information Management System (PIMS)
- Excellent verbal and written communication skills
- Strong ability to connect with clients with empathy and compassion
- Observational and analytical skills
- Ability to thrive in a fast-paced self-starter environment
- Ability to follow Standard Operating Procedures (SOP) and Standards of Care (SOC)
- Ability to handle pharmacy holdings responsibly
- Physical ability to stand/walk up to 80% of shift and perform lifts (up to 50-70 lbs team lift for heavier)
- Availability to work weekends and occasional travel as needed
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary bonuses equity opportunities healthcare benefits employee discounts and career growth opportunities. The company emphasizes supporting employees across ecommerce healthcare pharmacy customer service technology and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary performance bonuses commissions and equity depending on role and level. Built In also notes benefits such as relocation assistance employee discounts and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical dental vision prescription coverage HSA/FSA options life insurance disability coverage telemedicine mental health resources and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically mentally and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts employee discounts on Chewy products parental leave fertility support family-focused benefits and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements flexible scheduling commuter benefits PTO paid holidays and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities mentorship leadership development cross-functional learning and exposure to large-scale ecommerce automation healthcare and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits employee discounts coworkers and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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