Client Manager National Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Manager National Accounts in United States.

This role is an excellent opportunity for a customer-focused professional who thrives on building strong relationships and delivering exceptional service within the group insurance space. As a key partner to national account teams, you will support large clients across a diverse portfolio of employee benefits products, ensuring smooth operations and a positive customer experience. You’ll collaborate with internal departments, brokers, and policyholders to resolve issues, improve processes, and provide strategic support throughout the client lifecycle. The position combines relationship management, problem-solving, and operational coordination in a fast-paced and collaborative environment. Ideal candidates are highly organized, proactive, and passionate about delivering meaningful solutions that positively impact clients and their employees.

• Build and maintain strong relationships with policyholders, brokers, and internal teams through responsive communication and exceptional customer support.
• Serve as a primary point of contact for national account customers regarding Absence, Disability, Life, AD&D, and Supplemental Insurance products.
• Research and resolve claims, billing, coverage, enrollment, and administrative inquiries while ensuring accurate and timely follow-up.
• Coordinate with internal departments to identify opportunities for plan improvements and resolve operational inconsistencies.
• Prepare and deliver reports related to claims activity, utilization, billing, and customer account performance.
• Support enrollment processes by preparing materials, ensuring data accuracy, and collaborating with benefit counselors and internal operations teams.
• Manage multiple priorities effectively while maintaining high service standards and meeting customer expectations.
• Participate in special projects and initiatives that support operational excellence and customer experience improvements.

Requirements:

• 4–5 years of progressive experience in group insurance administration, customer service, account management, or human resources.
• Strong knowledge of employee benefits products including Disability, Life, Absence, and Supplemental Insurance.
• Proven ability to build effective business relationships and deliver high-quality customer service.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to interpret and apply benefit contract provisions in complex situations while making sound independent decisions.
• Experience managing changing priorities and handling multiple client needs simultaneously.
• Proficiency with Selerix/Ready Enroll, Microsoft Excel, Power BI, and Salesforce.
• High School Diploma required; Bachelor’s degree preferred.
• Self-motivated, detail-oriented, and committed to continuous service improvement.

Benefits:

• Competitive salary range of $76,250 – $111,500 annually
• Annual incentive bonus opportunity
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company matching contributions
• Generous paid time off, including holidays, wellness days, and volunteer hours
• Paid parental leave and adoption/surrogacy assistance
• Career growth and advancement opportunities
• Supportive and collaborative work environment
• Employee giving program with donation matching
• Strong focus on work-life balance and employee well-being