Client Partner Executive 1 (West) - Remote

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ACCOUNT EXECUTIVE - CLIENT PARTNERSHIPS

The Account Executive 1 of Client Partnerships is a trusted advisor and executive to Nordic's valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions. The Account Executive of Client Partnerships will also demonstrate Nordic's maxims with enthusiasm, optimism and courage.

Key Responsibilities

The Account Executive - Client Partnerships 1 will have the following key responsibilities which include, but are not limited to:

Client Engagement

• Serve as account leader for 30+ accounts that leverage Nordic primarily for a narrow scope of work or are dormant
• Primary focus is growing staffing business and identification of solution opportunities
• Proactive relationship management with the client, typically across a narrow scope of the client's organization
• Understand the client's business, priorities, and leadership's agenda
• Develop limited accounts plans for selected clients within their portfolio for staffing and at least one Feld of Play (FoP) per selected client
• Independently develop extension plans and able to have rate negotiation conversations with clients
• Proactively meet with client buyers to discuss future staffing needs and identify potential solution needs
• Collaborate with other Nordic resources and take leadership on basic solution opportunities
• Able to manage delivery issues and client escalations
• Accountable for overall solution and staffing sales goals across account portfolio
• Relevant healthcare, professional services, and/or sales experience (8+ years)
• Demonstrated, consistent achievement of sales targets in excess of $5M for Nordic equivalent advisory services
• In-depth understanding of the healthcare industry
• Able to express industry points of view and lead business issue discussions within healthcare IT& EHR and at least one additional area within health systems operations

Sales Leadership

• Providing day-to-day management and team leadership for the regional account manager
• Demonstrating a high sense of urgency, ability to independently drive opportunities, and bring new clients and opportunities to Nordic
• Developing relationships and partnering collaboratively across Nordic's home office team to support the needs of the organization
• Coordinating client engagement needs with other members of the Client Partnerships team and other Nordic department team members
• Partnering successfully with solutions teams on all aspects of strategic opportunities
• Speaking clearly to Nordic's differentiators in the industry and to each business line services and their value
• Following Nordic standard processes while identifying, developing, managing, and winning large, complex sales opportunities
• Developing and managing a pipeline of opportunity to satisfy individual, regional, and team metrics
• Responsible for uncovering new business opportunities within their assigned territory, but outside of their dedicated accounts. In addition to the customer-facing responsibilities
• Displays leadership skills that best represent Nordic both internally and externally
• Owning coordination, creation, and delivery of customized proposals in response to client RFP and solution requests
• Representing Nordic at industry conferences and events
• Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
• Working on internal business operations projects that may be assigned on an ad hoc basis and assist in other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must demonstrate and embody Nordic's maxims
• Relevant healthcare, professional services, and/or sales experience (8+ years)
• Demonstrated, consistent achievement of sales targets in excess of $5M
• Sustained client relationship management experience at a C-suite level
• Existing network of peers and past clients that view you as an industry thought leader
• In-depth understanding of the healthcare industry
• Able to provide strategic points of view and industry insights for several areas of health system operations and at the macro healthcare industry level
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast-paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Demonstrated ability in conceptualizing both problems and solutions and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Proven track record of client service and sales success
• Effective communication skills, both internally and with customers
• Proven success in customer service or account management, preferably in a professional services sales capacity

• Experience successfully managing a sales territory, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews

Additional Details

• Remote position
• Travel up to 40% of the time
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
• This position will cover the West region