Client Partner Executive 2 (Central) - Remote

Make a difference. Be happy. Grow your career.

The Account Executive of Client Partnerships is a trusted advisor and executive to Nordic's valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions. The Account Executive of Client Partnerships will also demonstrate Nordic's maxims with enthusiasm, optimism and courage.

The Account Executive of Client Partnerships will have the following key responsibilities which include, but are not limited to:

Client Engagement

• Primary focus on support current long-term relationships for a select number (typically 10-15) of clients; serving as a trusted advisor to Nordic clients and prospective healthcare organizations
• Listening carefully to a client's needs and cross-selling Nordic's services to develop solutions that successfully meet client's expectations and needs
• Serving as the primary executive contact for clients (C-level, IT Director and IT Managers) and prospects primarily within the region but also outside the region as needed
• Traveling to customer sites and conferences to support current client relationships and foster new business opportunities and relationships
• Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
• Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
• Ensuring accountability of client contract compliance
• Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
• Leading and co-leading calls and onsite visits with clients to identify and develop opportunities

Sales Leadership

• Providing day-to-day management and team leadership, including responsibility for performance management, recruitment, and ongoing professional development of regional account manager
• Demonstrating a high sense of urgency, ability to independently drive opportunities, and bring new clients and opportunities to Nordic
• Developing relationships and partnering collaboratively across Nordic's home office team to support the needs of the organization
• Coordinating client engagement needs with other members of the Client Partnerships team and other Nordic department team members
• Partnering successfully with solutions teams on all aspects of strategic opportunities
• Speaking clearly to Nordic's differentiators in the industry and to each business line services and their value
• Following Nordic standard processes while identifying, developing, managing, and winning large, complex sales opportunities
• Developing and managing a pipeline of opportunity to satisfy individual, regional, and team metrics
• Responsible for uncovering new business opportunities within their assigned territory, but outside of their dedicated accounts. In addition to the customer facing responsibilities
• Displays leadership skills that best represents Nordic both internally and externally
• Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
• Representing Nordic at industry conferences and events
• Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
• Working on internal business operations projects that may be assigned on an ad hoc basis and assist in other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must demonstrate and embody Nordic's maxims
• Relevant healthcare, professional services and/or sales experience (10+ years)
• Demonstrated, consistent achievement of sales targets in excess of $10M
• Sustained client relationship management experience at a C-suite level
• Existing network of peers and past clients that view you as an industry thought leader
• In-depth understanding of the healthcare industry
• Able to provide strategic points of view and industry insights for several areas of health system operations and at the macro healthcare industry level
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Proven track record of client service and sales success
• Effective communication skills, both internally and with customers
• Proven success in customer service or account management, preferably in a professional services sales capacity

• Experience successfully managing a sales territory, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews

Additional Details

• Remote position
• Willingness to travel up to 40% of the time
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays