Client Partner Executive 3 - Remote

Make a difference. Be happy. Grow your career.

The Account Executive of Client Partnerships is a trusted advisor and executive to Nordic's valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions. The Account Executive of Client Partnerships will also demonstrate Nordic's maxims with enthusiasm, optimism and courage.Key Responsibilities

The Account Executive - Client Partnerships will have the following key responsibilities which include, but are not limited to:

Client Engagement

• Primary focus on support current long-term relationships for a select number (typically 5-8) of clients; serving as a trusted advisor to Nordic clients and prospective healthcare organizations
• Listening carefully to a client's needs and cross-selling Nordic's services to develop solutions that successfully meet client's expectations and needs
• Serving as the primary executive contact for clients (C-level, IT Director and IT Managers) and prospects primarily within the region but also outside the region as needed
• Traveling to customer sites and conferences to support current client relationships and foster new business opportunities and relationships
• Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
• Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
• Ensuring accountability of client contract compliance
• Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
• Leading and co-leading calls and onsite visits with clients to identify and develop opportunities

Sales Leadership

• Providing day-to-day management and team leadership, including responsibility for performance management, recruitment, and ongoing professional development of regional account manager
• Demonstrating a high sense of urgency, ability to independently drive opportunities, and bring new clients and opportunities to Nordic
• Developing relationships and partnering collaboratively across Nordic's home office team to support the needs of the organization
• Coordinating client engagement needs with other members of the Client Partnerships team and other Nordic department team members
• Partnering successfully with solutions teams on all aspects of strategic opportunities
• Speaking clearly to Nordic's differentiators in the industry and to each business line services and their value
• Following Nordic standard processes while identifying, developing, managing, and winning large, complex sales opportunities
• Developing and managing a pipeline of opportunity to satisfy individual, regional, and team metrics
• Responsible for uncovering new business opportunities within their assigned territory, but outside of their dedicated accounts. In addition to the customer facing responsibilities
• Displays leadership skills that best represents Nordic both internally and externally
• Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
• Representing Nordic at industry conferences and events
• Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
• Working on internal business operations projects that may be assigned on an ad hoc basis and assist in other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must demonstrate and embody Nordic's maxims
• Relevant healthcare, professional services and/or sales experience (12+ years)
• Demonstrated, consistent achievement of sales targets in excess of $15M
• Sustained client relationship management experience at a C-suite level
• Existing network of peers and past clients that view you as an industry thought leader
• In-depth understanding of the healthcare industry
• Able to provide strategic points of view and industry insights for several areas of health system operations and at the macro healthcare industry level
• Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
• Proven track record of client service and sales success
• Effective communication skills, both internally and with customers
• Proven success in customer service or account management, preferably in a professional services sales capacity

• Experience successfully managing a sales territory, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews

Additional Details

• Willingness to travel up to 40% of the time
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
• Remote position - covers the East Region