Client Service Representative - Remote

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Client Service Representative who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization. You will be able to grow alongside North America's best and brightest professionals in fleet accident, safety, and risk management.

Are you:

• Committed to providing exceptional customer service?
• Team oriented and values building and maintaining relationships?

As the Client Service Representative, you will be the assigned contact between CEI and the customer, provide support as needed and own the resolution of any issues the customer may encounter with collision. You will provide support training for the customer in CEI's external collision application, ExpressLane as needed.

A Day in the Life

• Primary workflow responsibilities will include obtaining repair & supplement decisions from customers, Client Service Alerts, and text alerts from clients
• Addressing customer emails/requests, owning claim escalations from the customer and account management, and being available on the Client Services phone line
• Assist with general repair management workflow, or on the repair management phone line based on volume & business need
• Complete all 360 actions and alerts (internal and external) in a timely manner, in accordance with CEI's downtime management requirements.
• Ensure documented customer instructions and parameters are current and accessible.
• Review daily claim reports to ensure claim data is accurate.
• Manage customer deductible program if applicable.
• Ability to review estimates and photos, against the claim, escalating to Quality Control (QC) where applicable.
• Complete warranty forms and check request as necessary.
• Open full FNOL and take claim through assign vendor, rental, etc. when the need arises
• Field questions from other departments regarding specific or general operational claim guidelines

Requirements

• High School diploma or equivalent
• Must possess excellent verbal, written and listening communication skills
• Demonstrated Customer Service standards and customer retention skills
• Professional phone etiquette

Company: CEI Network

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What's in it for You• A culture of innovation, empowerment, decision-making, and accountability• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Beginning January 1, 2022, Element requires new hires to provide their COVID-19 vaccination status as of their start date. This requirement is a condition of employment at Element and must be provided prior to commencing employment. If working in an Element office, full vaccination against COVID-19 may be a requirement of employment. If you are unable to receive the vaccine due to a health condition or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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