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Model this offer in the calculatorJob description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content which we distribute across our portfolio of film television and streaming and bring to life through our global theme park destinations consumer products and experiences. We own and operate leading entertainment and news brands including NBC NBC News NBC Sports Telemundo NBC Local Stations Bravo and Peacock our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios including Universal Pictures DreamWorks Animation and Focus Features and the four global television studios under the Universal Studio Group banner and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences including Universal Orlando Resort home to Universal Epic Universe and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees customers and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Client Services Coordinator plays a critical role within Global Media Operations (GMO) acting as a central liaison between NBCUniversal brands internal post-production teams and cross-functional partners. This position ensures the seamless execution of marketing and post-production services by coordinating projects from intake through delivery.
This role is responsible for managing client requests aligning resources and maintaining strong communication across stakeholders to ensure projects are delivered on time on budget and to the highest quality standards. The ideal candidate is highly organized solutions-oriented and thrives in a fast-paced collaborative environment.
Key Responsibilities:
- Partner with department leaders to plan and schedule editorial audio and color correction resources.
- Manage all project assignments and resource bookings within ScheduALL.
- Serve as a key point of contact in client meetings gathering requirements and ensuring alignment on deliverables.
- Collaborate with Client Services leadership to evaluate project scope resource needs and financial impact.
- Build and maintain production schedules timelines and resource calendars.
- Track project progress reconcile daily work orders and maintain pacing documents.
- Generate and analyze reporting (ScheduALL Tableau) to monitor resource utilization project hours and budget performance.
- Provide operational and administrative support to Post-Production Management.
- Troubleshoot workflow and system issues within the OTTO application; escalate as needed.
- Coordinate time-off tracking for post-production staff to support workforce planning.
- Maintain a strong understanding of post-production workflows and identify opportunities for process improvements.
- Develop and maintain Standard Operating Procedures (SOPs) for workflows and systems.
- Support Client Services team members with coordination reporting and client communications.
- Deliver exceptional service to clients across multiple locations and time zones.
Qualifications
Requirements/Qualifications:
- 1+ year of experience in a post-production media operations or client services environment
- Proven ability to manage multiple projects and priorities independently in a deadline-driven environment
- Strong communication and interpersonal skills with the ability to interact across all levels including senior leadership
Preferred Qualifications:
- Bachelor's degree
- Hands-on experience with ScheduALL for scheduling and resource management
- Prior experience supporting post-production or media operations teams within a large organization
- Exposure to resource scheduling budgeting or financial tracking
- Experience working in a fast-paced client-facing environment
- Highly organized with exceptional attention to detail
- Adaptable and comfortable navigating shifting priorities and workflows
- Proficiency in Microsoft Office (Excel Outlook PowerPoint Word)
- Ability to learn systems quickly and train others
- Knowledge of post-production tools editing and audio workflows
- Familiarity with tools such as ScheduALL Slack and Airtable
- Positive attitude with a collaborative solutions-oriented approach
- Willingness to work a flexible schedule including occasional overtime or weekends
Hybrid: This position currently has a hybrid schedule which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50000 - $75000
Additional Information
As part of our selection process external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to [email protected].
Skills Required
- 1+ year of experience in a post-production media operations or client services environment
- Proven ability to manage multiple projects and priorities independently in a deadline-driven environment
- Strong communication and interpersonal skills with the ability to interact across all levels including senior leadership
- Hybrid schedule: must work from office a minimum of four days per week
- Hands-on experience with ScheduALL for scheduling and resource management
- Experience generating and analyzing reporting (ScheduALL Tableau) to monitor utilization hours and budget
- Proficiency in Microsoft Office (Excel Outlook PowerPoint Word)
- Familiarity with Slack and Airtable and ability to learn systems quickly
- Knowledge of post-production tools editing and audio workflows
- Willingness to work a flexible schedule including occasional overtime or weekends
What the Team is Saying
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What We Do
From film television news theme parks interactive media and streaming our people are at the center of it all. Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.
Why Work With Us
For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.
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