Client Services Specialist I

• Organize and coordinate assigned client account work in a timely and profitable manner.
• Ensure Program Requirements are clearly documented communicated and updated throughout the organization.
• Collaborate and coordinate with Operations Support Services Quality Assurance Sales Business Development and other affiliated stakeholders to ensure that clients experience superior service.
• Prepare client proposals report specifications technical information and leverage data to add value for client programs.
• Provide technical consulting services to clients directly and/or through coordination with internal technical team.
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participate in trade shows and technical conferences when necessary.
• Work with business support to bill clients in a timely concise and profitable manner.
• Provide technical support to in-house employees as required.
• Maintain up to date knowledge of procedures client requirements and technical subject matter and utilize that knowledge to provide superior service and manage programs.
• Pro-actively communicate with clients in a professional and clear manner.
• Anticipate and respond to client requirements in a timely fashion.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

• General degree or equivalent plus generally four years of directly related experience.
• Familiarity with industry associations technical committees industry best practice which would add value for client program management.
• Working knowledge of Word Excel Internet Access e-mail and other company Software programs (i.e. LIMS Advantage etc.).
• Demonstrated written oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.

How does UL Solutions ensure its pay and bonus plans are competitive?

What We Do

A global leader in applied safety science UL Solutions transforms safety security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing inspection and certification services together with software products and advisory offerings that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate launch new products and services navigate global markets and complex supply chains and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society and we are proud that our culture is centered on integrity collaboration inclusion and excellence.

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