Client Success Manager

You’re Good At:

• Working with clients to lead strategy and offer guidance, set expectations, and provide reassurance during escalations
• Collaborating, working across departments to clearly communicate deadlines and expectations
• Being curious, constantly looking to enhance your marketing tool kit, broaden expertise and improve processes
• Managing a portfolio of clients (60+)
• Expanding revenue through upsells
• Staying even-keeled and lighthearted, with the ability to maintain a baseline when faced with stressful situations and demanding clients
• Results-oriented work. Serving clients’ interests is always top of mind
• Anticipating and understanding client vision, translating them into actionable next steps
• Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations 
• Identifying problems and proposing solutions

You Have:

• 2+ years experience in Client Management, Account Management, or related role
• Working knowledge of SEO, Social, Content and/or Paid Media 
• A track record of results-oriented success built on data and analytics
• Prior success as a result of your innovation
• Previous success working in fast-pace, high-volume environments and delivering every time
• Previous experience with platforms like Squarespace, Shopify, WordPress etc.
• Enthusiasm, competitive spirit, friendly and sunny disposition
• An interest in the real estate industry (a passion is a plus)

You crush:

• Navigating difficult situations
• Adapting to client business needs and personality
• Clear and persuasive with communication
• Draw people in with your excitement and can-do attitude
• Removing roadblocks for client and team members
• Working efficiently and hitting deadlines
• Don’t take yourself too seriously