Client Success Manager - Mid-Market

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Account Manager - MID-MARKET

You are an integral role within the Client Success team by enabling our mid-market clients to achieve their goals. You will work with our public and labor clients to maintain exemplary service for the life of their partnership with us. You are responsible for implementing and servicing the public and labor segment building client loyalty and satisfaction. You will work closely alongside an Account Executive to build and maintains our relationship, understands our clients’ needs, ensure mutual value and partnership alignment and drive strategic growth. 

Location: Remote | USA | Travel Required

Responsibilities:

• Establish, cultivate and manage the client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor 
• Build relationships with consultants and brokers, recognizing the value they bring to our clients 
• Work closely with the Account Executive to manage upsells of new product lines and renewals of current clients 
• Effectively plan, negotiate and influence the interactions and relationships with clients, their brokers / consultants and internal team members to achieve strategic client goals 
• Responsible for value delivery to client including plan performance, account management and service results 
• Meet with clients semi-annually or quarterly or more often as necessary 
• Prepare, host and follow-up an annual planning session with the client 
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client

Requirements:

• Proven track record of working with public and labor clients for relationship management and consultation within health care benefits segment 

• 7+ years of experience within employee benefits, benefits consulting/brokering or insurance industries 
• Excellent negotiation, collaboration, and listening skills 
• Excellent messaging, positioning and presentation of information for client impact 
• Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal 
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills 
• Ability to work under pressure and prioritize responsibilities 
• Prior success in a fast-growing organization 
• Willingness to travel up to 25% of the time to clients, EDH headquarters (Dallas) and appropriate industry events.   

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

 Benefits

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.