Client Virtualization Analyst (Remote or Hybrid)

Date Posted:
2022-09-14-07:00
Country:
United States of America
Location:
HNC99: Field Office - NC Remote Location, Remote City, NC, 27601 USA
The Client Virtualization Analyst supports the Client Virtualization environment at Collins Aerospace. This position is responsible for the day-to-day support of the Collins Client Virtualization environments. This includes but not limited to, break fix issues, creating new virtual applications and desktops, supporting the security of the Collins Client virtualization environment, planning, design, configuration and troubleshooting of the Virtual environment. They will also provide support when needed with Active Directory, Networking, server administration, storage, O365 and other business critical applications.

This position cane be remote from home, or hybrid if there is in proximity to a Collins Aerospace location.

Primary Responsibilities:

• Key responsibilities are providing support across the Collins Client Virtualization environments.
• Support of the Collins Virtual environments include but are not limited to Citrix and VMware.
• Support for break fix issues related to the Client Virtualization environments.
• Supports diagnosis and root cause analysis of break - fix incidents related to Client virtualization.
• Generate documentation as needed to support the Client virtualization environment.
• Work with a team of 3-4 systems & application delivery engineers in daily support of current environment with a goal of continually improving the end- user experience.
• Deployment of applications and desktops for Client Virtualization environment.
• Works with Collins Infrastructure teams, application teams, RTX teams and end-users to ensure solid solutions to maintain secure, and highly available systems.
• Communicate technology design and any related issues to technical and non-technical audiences including customers and technical partners.
• Assist team with support of enterprise applications and software in the various end-user environments (i.e. local operating system and VDI).
• Assist with resolution of escalated incidents and participate in issue resolution / mitigation activities.
• Work in concert with other members of the Collins DT team to solve more complex user technical problems related to virtual desktop computing and applications.
• Participate in cross-functional team projects to implement new or updated technology.
• Citrix Virtual apps and Desktops, XenDesktop 7.x, XenApp 7.x, Provisioning Services (PVS), NetScaler, Storefront, AppSense, VMware Horizon, Azure, AWS, Nvidia, Windows Server, Windows 7/10, PowerShell, Active Directory, GPOs.

Basic Qualifications:

• Bachelor's degree and 2 years of prior relevant experience OR
• In absence of a degree, 6 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident "Green Card" holder
• Proven ability to provide Customer Service at a high level
• Experience in large-scale Citrix environments where reliability and performance are paramount
• Knowledge of Citrix and VMware Horizon administration and configuration
• Knowledge of Windows 2008/2012/2016/Windows 7/10
• Knowledge of Azure / AWS services
• Knowledge of Citrix VDI running in Windows/Azure
• Knowledge of Office 365
• Candidate must be detail-oriented, task-driven, and able to work well within a team environment
• Excellent communication skills

Preferred Qualifications:

• Hands on experience with Citrix VDI, creating new VDI images, updating and administrating Citrix in Citrix Cloud is preferred

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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