Clinic Business Associate

• Present and promote strategic programs and services for Chewy Health to clinics identifying the unique needs of the individual practices and advocating the correct program or service to meet their business needs.
• Grow clinic enrollment in Chewy Health services within a set portfolio via a Master Service Agreement & and create further lead generation mechanisms.
• Drive veterinary engagement across the clinic success lifecycle virtually through creating and executing strategies and tactics to increase utilization of PracticeHub and other Chewy Health services
• Drive usage feature adoption and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform
• Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
• Be a trusted advisor; sharing best practices identifying growth opportunities and evaluating and analyzing customer needs.
• Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
• Work closely with Sales Onboarding Operations and Customer Service to ensure a positive customer experience deliver on clinic success goals achievement using Chewy Health analytical tools.
• Be a veterinarian practice team and pet parent advocate providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
• Think big and innovate to find new and novel ways to increase adoption and engagement or reduce cost to serve
• Complete all administrative requirements in a timely fashion as directed by management.
• May represent Chewy Health at local regional and national trade shows and exhibits to promote Chewy Health products to the animal care community.

• 2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
• Expertise in building and managing customer relationships increasing engagement and growing businesses with a top-down bottom-up approach
• History of implementing processes methodologies programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
• Demonstrated ability to meet and exceed KPIs and results in a high-growth fast-paced environment
• Hands on experience with sales/CRM technologies and best practices (Salesforce etc.) and/or Engagement or Marketing Automation Software and tools
• Ability to synthesize large quantities of and complex data into usable/actionable information
• Track record of taking ownership and driving results in a data-driven fast-paced environment
• Excellent written and verbal communication skills
• Position requires some travel (10-25%)
• Bachelor's degree or equivalent experience required

• Experience as a veterinary technician or assistant
• History of selling into or engaging with large and small veterinary OR medical practices in the US
• History managing and growing multi-site locations across a diverse product portfolio
• Experience with launching new technology products/services to veterinary clinics OR medical practices

• Strong understanding of the overall pet care industry and recent trends

• In depth experience and understanding of the veterinary profession in the US

What We Do

We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes our talented teams are made up of innovators delighters big-thinkers and of course passionate pet people—creating a place where you'll be empowered to build grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners everywhere. And we’re constantly finding new ways to do just that. At Chewy we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here standing alongside pet parents providing everything their pets need for a happy healthy life. We’re a leading online source for pet products supplies and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011 we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy our Operating Principles serve as a common language or framework that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character capabilities imagination and methods for execution in support of our company's mission.

Why Work With Us

We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering product and design team members responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.

Gallery