CLX Advocate, PIP/MPC

Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded 'best workplace'
Best Workplace and Best-Led Company by Inc. Magazine
High 4.4 rating on Glassdoor ⭐️
Our Founders listed among Glassdoor's Top CEOs
"World Changing" by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated "Best Overall Pet Insurance" by Better Homes & Gardens
Rated 4.9 ⭐ on the Apple App Store
Among the highest rated apps of all time
What you're applying for
We're looking for an empathetic Claims Experience Advocate who will help us settle PIP/MedPay losses quickly and efficiently.
As an essential part of the Car insurance team at Lemonade, you'll work closely with both policyholders and vendors to quickly find a resolution to PIP/MedPay claims. You'll collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses-all while providing a best-in-class customer experience.
This role will be situated within Metromile, an insurer recently acquired and brought into the Lemonade family.
**Unfortunately, we cannot consider applicants from these locations: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico**
What you'll do

• Investigate, evaluate, and adjudicate the medical aspects of claims while maintaining a high level of customer service
• Review and research policy contract, regulation, and injury causation to make accurate coverage decisions
• Accurately document files to include all key claims activities
• Resolve internal and external customer inquiries in a timely manner
• Ensure our customers receive a world-class customer experience

What you'll need

• 4+ years handling PIP/MedPay auto claims
• Experience using Guidewire ClaimCenter is highly preferred
• Familiarity with Mitchell Decision Point, and adaptable to other new technology and tools
• Comfortable articulating yourself on the phone as well as via email
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Strong understanding of limits issues and authority
• Auto insurance license required; Texas license is preferred
• Knowledge of Washington and Oregon PIP claim handling is a plus

Things to know...
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.