Collections Coordinator

• Serve as the point of public contact for customers.
• Contact customers (internal and external) through inbound and outbound telephone calls from a dialer to collect any and all debt prior to and throughout the life cycle of the accounts.
• Maintain a thorough knowledge and understanding of the operations policies and procedures to assist customers collect outstanding debt and resolve problems.
• Work with complex customers to drive improved collection efforts and cash flow.
• Contact customers and resolve delinquent accounts within established business rules.
• Maintain accurate customer contact history by accurately documenting accounts with updated information and detailed account contact notes.
• Perform Deep Dive Analysis/Reconciliations to resolve customer issues as needed.
• Responsible for participating in the timely completion of all special projects in conjunction with Collections Management .
• Ability to collaborate with cross-functional teams and communicate information effectively.
• Participates in special projects and performs other duties as assigned.
• Performs evaluation and communication of moderate complexity in all aspects of IDA and relevant customer billing systems. Explains customers monthly billing statement including charges prorates credits install fees late fees transfer balances non-sufficient funds fees pay per view restrictions and equipment charges.Maintains and updates customer databases where appropriate.
• Responsible for performing all administrative tasks through use of appropriate company documentation ensuring it is completed in a thorough and accurate manner.
• Work closely with cash management team to resolve post-cash application discrepancies and timely application of customer payments.
• Consistently meet established productivity schedule adherence and quality standards.
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability.
• Provide and assist with training of other team members.
• Assist leadership in all day-to-day operations or projects as necessary.
• Work offline projects related to residential and business fixed/mobile collections as needed .

• High School Diploma or equivalent required; BA/BS or relevant work experience preferred. Minimum of 3 years of collections cable customer service or related experience required.
• Strong knowledge of collections billing systems order processing and company policies and procedures. Proficiency with Microsoft Word Excel Teams and general computer applications required; experience with Cabledata IDA KDB Marquee credit bureau sites financial institution websites and Access databases preferred.
• Must demonstrate strong leadership judgment communication organization time management problem-solving conflict resolution and analytical skills. Ability to manage multiple tasks in a fast-paced environment while providing timely professional and empathetic customer service.
• Must be self-motivated approachable dependable and able to work flexible hours including evenings weekends and overtime as needed. Ability to sit for extended periods required.

What We Do

We Make a Difference Because We Are the Difference! At Optimum we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers we're building the future of connectivity through innovative services like Optimum Fiber Internet Optimum TV and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers curious leaders and collaborative problem-solvers united by a culture that values inclusion innovation and impact. At Optimum every voice matters every idea counts and every team member has the opportunity to grow lead and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact ensuring that our efforts resonate far and wide. From our products and services to our community impact we are creating connections driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!

Why Work With Us

Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network reimagining our products and building a culture where people thrive. With nearly 4.5 million customers across 21 states we’re transforming fr

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